HCSS Mission, Purpose & Impact

Tell us about your company’s mission. How does that mission influence the company culture? Did that mission impact your decision to join the team?

At HCSS, our mission is “to help customers achieve excellence through our proven, customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees.” That last part is huge. The way we care for our people internally is exactly how we empower them to care for our customers.

We pour a lot of genuine care into making sure our team feels supported, included, heard and valued. That care naturally flows back to our customers, creating a cycle where employees are happy, customers are happy and the business thrives. The mission and culture were the big reasons I joined HCSS. I’d heard about our award-winning culture long before I came on board and four years later, it still rings true. Once you’re here, you realize it’s not just words framed on a wall. It’s a genuine, lived-out way of working and supporting each other. Joining the team felt like a no-brainer.

From your perspective, how does your work connect to the overall company mission?

I feel like I have a really special role working in HR. For us, our employees are our customers. That means it’s our job to provide the same level of care, support and excellence to them that we expect them to provide to our customers. It can be a lot of pressure, but it’s also incredibly rewarding to know that what we do directly shapes employees’ experiences and helps them live their best lives at HCSS. A great example is the launch of our employee experience team this year, which I’m fortunate enough to lead. Our goal is to build a culture where everyone feels comfortable being themselves. A lot of the events we host start as employee ideas and we do everything we can to make them happen. By really listening to what people want, whether it’s a festival, wellness activity or cultural celebration, we create opportunities for connection and belonging. Seeing people genuinely enjoy coming to work is what keeps us motivated to keep that culture growing.

What advice would you give a job seeker hoping to join your company?

My biggest advice is simple: Be yourself. Authenticity is something we value deeply. We want people who know what they bring to the table, but who are also open about what they’re still learning. Growth is part of the journey here and we support each other along the way. So come in with a genuine attitude and a willingness to learn. We’re not looking for perfect resumes. We’re looking for real people who are excited to be part of a team that cares. There’s no one-size-fits-all when it comes to who we hire and honestly, that’s what makes our culture so strong.