Teams at The Hartford Financial Services Group, Inc.

Leads IT operations, service delivery, application support, infrastructure, and desktop support across international business systems. Manages teams, budgets, vendors, enhancement pipelines, operational metrics, deployments, testing, incident resolution, business continuity, disaster recovery, security, risk, audit, and regulatory compliance. Partners with business stakeholders and Group IT teams to improve service quality, system resilience, governance, and technology alignment.

Manages the end-to-end receipt, validation, reconciliation, analysis, and governance of risk and premium bordereaux data. The role supports delegated authority oversight, Lloyd’s compliance, underwriting performance monitoring, EPI reporting, data quality investigations, dashboards, audit readiness, and process improvement. It collaborates with underwriting, claims, finance, and external stakeholders to resolve discrepancies, maintain accurate records, and improve reporting efficiency.

Oversee governance, onboarding, monitoring, audits, and performance management for delegated claims administrators, TPAs, and coverholders. Ensure compliance with authority limits, contracts, internal policies, Lloyd’s requirements, FCA expectations, and service standards. Coordinate due diligence, review management information and audit findings, track remediation, support governance forums, maintain delegated authority records and vendor panels, and act as a liaison among claims, underwriting, compliance, legal, finance, operations, and external partners.