Jobs at GSMA

Conduct structured research and analysis to develop sector and corporate strategy, build business cases and KPIs, support executive decision-making, and synthesise insights into clear recommendations. Collaborate cross-functionally, facilitate workshops, and translate ambiguous challenges into analytical frameworks and scenarios to inform GSMA’s 3-year roadmap and industry foresight.

Build, operate and improve the T‑ISAC platform for telecom threat intelligence sharing. Design scalable, secure data workflows and integrations, lead reliability and incident response, define platform roadmap, ensure compliance, and collaborate with analysts, vendors and industry partners to drive platform adoption and intelligence exchange.

Serve as the primary IT liaison for designated business areas, shaping demand, developing business cases, defining scope and success measures, managing timelines, budgets, risks and suppliers, and ensuring delivery of cloud, digital and data-driven solutions that realise business value.

Design, build and configure Salesforce solutions across Sales, Service, Platform and Experience Cloud with a focus on Salesforce Industries (Vlocity). Implement and support OmniStudio components (OmniScripts, FlexCards, DataRaptors), CPQ and industry data models. Gather and document requirements, collaborate with architects, developers and delivery partners, support testing, deployments and post-release enhancements, and act as an internal Salesforce subject‑matter expert.

Serve as a senior technology partner to executive leadership, shaping and prioritising IT demand, business cases, budgets and delivery across enterprise initiatives. Lead stakeholder engagement, vendor selection, risk management and portfolio governance while mentoring other business partners and influencing GSMA's digital and platform strategy.

Manage a portfolio of GSMA Intelligence subscription customers to ensure renewals and retention. Run renewal journeys end-to-end, perform value reviews, prepare proposals, handle pricing and procurement, forecast accurately, identify expansion opportunities, and collaborate with analysts and product specialists to drive customer adoption and commercial outcomes.

Contractor to design and deliver mixed-methods research on telecom workforce transformation. Duties include survey and interview design, analysing workforce and skills data, developing skills taxonomies, synthesising insights for senior stakeholders, producing board-level outputs and facilitating workshops to quantify skills gaps and recommend capability investments.

Lead post-award grant financial management and compliance across the grant lifecycle. Manage and coach the Post-Award team, ensure donor compliance (high-risk donors like FCDO, SIDA, EU, GIZ, US Government), approve donor reports, oversee Workday grant configuration, prepare for audits, align subgrant financials, and drive process improvements, templates, dashboards and automation to deliver accurate, timely donor reporting.