Teams at Greyparrot AI

Manage the London office, suppliers, supplies, equipment, seating, cleanliness, health and safety, and an upcoming office move. Own the culture and events calendar, including socials and All Hands logistics. Support People Operations through onboarding, benefits administration, meeting coordination, policies, and HRIS upkeep in HiBob and Notion. Build and improve processes, manage vendor relationships, and enhance employee experience in a fast-growing company.

Lead and scale Greyparrot's revenue via a partner-led US market and a direct EMEA sales team. Build repeatable processes for qualification, pipeline, forecasting, pricing, and contracts; coach and manage a small senior team; own US partner relationships and step into high-level deals as needed.

Own complex B2B customer programmes across EMEA from sales handover through installation, go-live, operations, escalations, renewals, and expansion. Build the customer operating model, playbooks, metrics, SLAs, and account-health processes. Coordinate Implementation, Customer Operations, Support, Sales, and Product to ensure smooth delivery, proactive communication, issue resolution, and executive-level customer engagement. Lead preparation for QBRs, site visits, renewals, and evaluations while improving scalable processes in an ambiguous scale-up environment.