Jobs at Goodlord

Owns People Operations systems, data infrastructure, end-to-end colleague lifecycle processes, and reward operations. Leads process improvement, automation, HRIS optimization, pay reviews, salary benchmarking, benefits, and gender pay gap reporting. Manages a People Operations Specialist and collaborates with People Partners, Talent, Finance, Payroll, and Technology teams. The role also explores AI and agentic workflows to simplify and scale People processes.

Lead complex enterprise B2B SaaS sales cycles for accounts managing 1,500+ properties. Responsibilities include strategic account planning, C-suite outreach, MEDDPICC-based discovery, ROI business cases, CRM forecasting, and managing deals through legal, security, procurement, and final approval. The role also helps build and scale the enterprise go-to-market playbook, sales collateral, and processes in a growing team.

Lead the evolution of Goodlord Referencing by researching customer and market needs, identifying proposition opportunities, building business cases, and shaping the strategic roadmap. Collaborate with Product, Marketing, Operations, Commercial, Compliance, and Engineering to validate ideas, align stakeholders, and improve quality, speed, trust, and customer experience. Use qualitative and quantitative data to prioritize initiatives and guide them from discovery through implementation.

Drive partner conversion improvement through data enrichment, lead management, product suitability, and tenant communications. Own partner performance data, dashboards, forecasting models, trend analysis, and performance meetings. Develop propositions for underserved tenant groups, manage smaller commercial partnerships, identify new opportunities, gather customer insights, and troubleshoot tenant or partner issues while collaborating with Partnerships, Finance, Product, and Commercial teams.

Build and lead a new SDR function: design strategy and playbooks, hire and mentor early-career SDRs, run hybrid outbound (Enterprise ABM and Mid-Market), implement and manage sales tech and AI tools, and drive top-of-funnel pipeline reporting to Head of Sales.

Provide technical support and operational ownership for Contracts and Payments systems, handling agent onboarding, bespoke document branding, troubleshooting using SQL and in-house tools, and resolving/escalating issues via phone and email. Monitor, maintain and optimise platform workflows, manipulate text/configurations with precision, and prioritise high-impact tasks under tight deadlines.

The Senior Business Systems Analyst will optimize Salesforce and key business systems, partner with stakeholders to improve processes, and drive automation using AI capabilities for better operational efficiency.

Lead and grow a team of Product Marketing Managers to own positioning, launches, enablement and GTM execution for a regulated, multi-product B2B platform. Partner with Product, Sales, and Marketing to shape roadmap decisions using market and competitive insight, drive platform-level launches tied to commercial outcomes, and embed scalable launch and enablement processes.