Search the 6 jobs at Global Payments Inc.

The Voice of the Customer Specialist will enhance customer satisfaction by investigating and resolving complaints, conducting root cause analyses to implement process improvements, and collaborating with various internal teams to optimize customer experience. Responsibilities include managing feedback, retaining customers through online channels, and ensuring compliance with organizational policies.

The Senior Control Developer manages the Control Room, ensuring all processes run on schedule and mentoring junior developers. They collaborate with software developers to integrate new processes, conduct health checks with RPA clients, and perform complex code analyses. The role includes creating and distributing monthly metrics, engaging in client assessments, and ensuring compliance with business application standards and PCI security regulations.

The Senior Sales Manager is responsible for generating revenue through strategic sales to both new and existing key accounts. This role involves researching prospects, developing a sales pipeline, preparing sales presentations with financial data, and executing a Strategic Sales Plan. The manager will lead solution design and delivery, ensuring client needs and expectations are met, while also nurturing relationships with major clients and attending events to create new opportunities.

As a Client Advisor, you will oversee launch and conversion implementations, defining client needs and developing delivery strategies. You will guide clients through the implementation process, manage client testing, document deliverables, and ensure that projects meet quality and timeline expectations.

The Accounting Associate I will support reporting and financial management, involving analysis and presentation of financial data, journal entry preparation, variance analysis, and compliance with VAT regulations. They will work with various internal teams, maintain relationships, and participate in continuous improvement projects.

As a Client Support Analyst I, you will provide help desk support for PC and server applications, logging issues to ensure timely assistance. You will manage client inquiries, escalate critical issues, and facilitate resolutions while assisting with technical support and maintenance verification.