Teams at Global-e

Own and grow strategic enterprise merchant accounts, serving as a trusted C-level advisor. Drive retention, upsell, cross-sell, revenue expansion, performance improvement, and successful delivery across global markets. Lead QBRs, analyze KPIs, identify risks, and coordinate Product, Operations, Engineering, Payments, and Logistics teams to deliver measurable business outcomes.

Manages daily office administration, purchasing, suppliers, facilities coordination, invoices, health and safety, employee onboarding and offboarding, equipment inventory, and workplace events. Partners with HR, Finance, IT, Marketing, and building facilities teams to maintain an organized, compliant, and welcoming office environment. Provides administrative support to employees and management while working independently in a fast-paced setting.

The Enterprise Customer Success Manager will manage client relationships, drive revenue growth, and provide strategic insights based on performance and market trends.