Jobs at GitLab

Leads a regional team of product subject matter experts supporting complex enterprise sales opportunities. Responsibilities include hiring and developing technical specialists, managing SME engagement and coverage, partnering with sales leadership on deal strategy and forecasts, coaching on proof-of-value design and executive storytelling, sponsoring strategic deals, tracking outcomes in Salesforce, and sharing customer and competitive insights with Product and Engineering. The role is remote and requires at least 25% travel.

Own complex enterprise customer escalations from engagement through resolution. Coordinate Engineering, Support, Product, Customer Success, Sales, and executives; maintain customer-facing resolution plans; lead high-stakes communications, post-escalation reviews, relationship repair, and corrective actions. Develop escalation playbooks and process improvements while supporting globally distributed, on-call coverage.

Manage full-cycle recruiting for GTM roles across Sales, Marketing, Customer Success, and related teams. Own 12–15 requisitions, lead intake meetings, build diverse talent pipelines, assess candidates, manage stakeholder expectations, analyze recruiting data, coordinate interviews, deliver candidate communications, negotiate offers, and improve recruiting practices using responsible AI and market insights.

Manage complex professional services and software consulting projects from initiation through closure. Coordinate customers, executives, Sales, Engineering, Product, Support, architects, and delivery partners. Own schedules, scope, resources, risks, issues, escalations, change orders, revenue recognition, and executive communications. Improve project management processes, tools, templates, metrics, and delivery procedures while ensuring projects meet timelines, budgets, customer expectations, and forecast goals.

Develop and maintain secure, reliable backend services for GitLab repository workflows using Ruby and GraphQL. Responsibilities include designing APIs and data models, optimizing SQL queries and performance, implementing caching and rate limiting, testing, troubleshooting, monitoring production systems, participating in Tier 2 on-call, improving observability, and collaborating asynchronously across engineering and product teams.

Manages a Europe-based team of Professional Services Engineers delivering GitLab implementations, migrations, advisory services, training, and customer engagements. Responsibilities include coaching and performance management, overseeing delivery outcomes, monitoring project health and utilization, resolving escalations, partnering with Sales, Customer Success, and Technical Architects, and improving professional services processes and standards in a remote, asynchronous environment.

Leads a distributed team of Site Reliability and Backend Engineers responsible for GitLab.com's asynchronous processing and caching platforms. Owns reliability, service-level objectives, capacity planning, incident response, on-call operations, Redis upgrades, operating system patching, deployment architecture, and migration to a durable workflow engine. Manages hiring, development, quarterly planning, roadmap execution, and coordination across globally distributed teams.

Manage a distributed team of senior and staff engineers developing and scaling Gitaly, GitLab’s Git storage tier. Drive complex infrastructure, performance, scalability, architecture, and maintainability initiatives while balancing roadmap and platform priorities. Provide mentoring, career development, technical guidance, and accountability. Collaborate asynchronously with Git and cross-functional teams, represent Gitaly’s technical direction, and ensure long-term platform viability through sound architectural judgment.

Build and optimize GitLab’s self-service growth funnel across registration, trials, onboarding, upgrades, and purchases. Develop backend services in Ruby on Rails and frontend experiences in Vue.js, design and analyze experiments, improve experimentation tooling, and use product data to guide decisions. Collaborate asynchronously with Product, UX, Data, and Engineering teams while owning features through production and measuring their impact on customer outcomes.

Leads professional services engagement design, scoping, pricing, and pre-sales for complex DevSecOps and digital transformation implementations across EMEA. Builds executive relationships, conducts discovery, develops proposals, statements of work, staffing plans, and implementation roadmaps, and guides customers through procurement and contracting. Owns engagements from discovery through delivery transition, manages escalations, forecasts bookings, and tracks margin and customer outcomes while enabling sales and delivery teams.

Leads the engineering organization responsible for GitLab Dedicated, a single-tenant enterprise SaaS platform. Owns strategy, roadmap, reliability, compliance, infrastructure investments, customer migrations, and enterprise-grade SLAs. Oversees distributed engineering managers and teams across orchestration, resilience, control-plane APIs, public-sector platforms, FedRAMP readiness, AWS GovCloud, and migration tooling. Partners with executives, Product, Security, and Support while scaling the organization, improving operational efficiency, and incorporating AI-enabled engineering workflows.

Leads GitLab’s corporate development strategy, including market research, competitive analysis, investment theses, build-buy-partner decisions, and executive recommendations. Manages acquisitions end to end, including target evaluation, valuation, negotiations, cross-functional diligence, legal documentation, closing, and post-acquisition integration. Partners with Product, Engineering, Finance, Legal, executives, and external investors to guide inorganic growth and strategic partnerships.

Conduct outbound prospecting, qualify target accounts, generate sales-accepted opportunities, and build pipeline for GitLab’s sales organization. Research accounts, engage prospects through calls, email, and social outreach, maintain activity and pipeline records in Salesforce, collaborate with marketing, sales, and customer success teams, attend regional events, improve BDR processes, and mentor new hires.

Build and maintain secure, performant backend services for GitLab’s Change Record team using Ruby on Rails and GraphQL. Develop APIs, data models, business logic, tests, and user-facing workflows while improving reliability through performance tuning, caching, observability, rate limiting, and resiliency. Collaborate across teams, support production systems through Tier 2 on-call, troubleshoot incidents, and use AI coding agents responsibly.

Serves as the technical authority for a GitLab product group across complex enterprise pre-sales opportunities. Leads technical discovery, architecture, workshops, demonstrations, Proof of Value evaluations, executive briefings, competitive positioning, and customer handoffs. Builds reference architectures, demo environments, playbooks, battlecards, and enablement content while mentoring Account Solutions Architects. Partners with Product, Engineering, Marketing, and post-sales teams to deliver customer feedback, adoption, and production outcomes.

Leads GitLab’s UK and Ireland public sector sales organization, developing regional sales strategy, expanding strategic accounts, forecasting revenue, and driving customer adoption. Manages 5–10 Strategic Account Executives, coaches and hires sales talent, develops solution-selling capabilities, builds executive relationships, and ensures delivery against revenue and pipeline targets. Partners with Marketing, Customer Success, Ecosystems, and Sales teams to grow the public sector business and deliver long-term customer value.

Leads the architecture and delivery of GitLab’s static analysis engine and evaluation tooling. Owns program modeling, vulnerability detection quality, SAST rules, AI-assisted development guardrails, and benchmark validation. Sets technical direction, mentors engineers, coordinates complex initiatives, contributes to research and open source, and participates in on-call rotations. The role requires deep program analysis, application security, systems programming, performance optimization, containerized CI/CD, and experience building trustworthy LLM tooling.

Manage full-cycle technical recruiting for Engineering, Product, Security, UX, and R&D roles. Partner with hiring leaders on role definition, structured interviews, sourcing strategy, market research, candidate assessment, pipeline management, and offer negotiations. Build diverse talent pipelines, use recruiting data to guide decisions, maintain accurate Greenhouse documentation, deliver an inclusive candidate experience, and improve recruiting practices through responsible AI use and shared resources.

Build and maintain software, automation, tooling, and infrastructure that support GitLab demos, workshops, trials, and internal test environments. Improve the Demo Architect Portal, enable self-service, create technical workshop assets, troubleshoot environments, and collaborate with sales, solutions architecture, customer success, marketing, UX, and engineering teams. The role combines software engineering, infrastructure operations, technical enablement, and customer-facing collaboration in a remote, asynchronous environment.

Design, implement, and evolve complex backend capabilities for GitLab’s global DevSecOps platform. Drive architecture and technical direction, improve quality, security, availability, performance, and operational readiness, and participate in incident response. Mentor engineers, lead through technical influence, collaborate asynchronously across product and infrastructure teams, and integrate reliable agentic AI systems into production engineering workflows.