Teams at Gen II Fund Services

Maintains enterprise systems and end-user computing environments, including Windows Server, Active Directory, Entra ID, applications, databases, and VDI platforms. Provides ServiceDesk support for Omnissa Horizon, thin clients, conferencing tools, and remote access. Manages incidents and service requests in ServiceNow, maintains CMDB records, supports audit compliance, documents procedures, and automates routine tasks with PowerShell or Graph API. The role also contributes to migrations, platform changes, troubleshooting, and continuous improvement.

Manages and develops Investran and related financial platforms across global offices. Provides client success and application support, system configuration, data remediation, reporting automation, troubleshooting, release testing, platform health checks, and user guidance. Partners with client services teams to support complex fund structures, improve operational efficiency, maintain standards, and drive client growth through effective platform utilization.

Build, maintain and optimize QlikView reporting and dashboards; integrate data from multiple sources; gather requirements; create prototypes and POCs; manage QlikView environment (QlikView, QlikSense, Publisher, NPrinting); implement security, perform analysis, provide Level 3 support, and mentor team members.