Teams at Fuse Energy

Own full-cycle technical recruiting across software, hardware, trading, quant, and data science roles. Develop sourcing strategies, assess candidates, manage pipelines and interview processes, facilitate debriefs, negotiate offers, and build strong relationships with hiring managers and candidates. Use ATS tools, reporting, and data-driven recruiting practices to attract and close high-caliber talent in competitive markets.

Resolve escalated energy customer tickets and complaints involving billing, switching, payments, and smart metering. Investigate root causes, manage chat and ticket queues, handle complex issues beyond standard procedures, and provide evidence-based escalations to other teams. The role requires strong UK energy-sector knowledge, written communication, multitasking, and shift-based in-office availability, including weekends, with optional overnight work.

Build and deploy applied AI features, LLM applications, VLM tools, and multi-agent systems for customer and internal use cases. Own AI systems end to end, including cloud infrastructure, integrations, access control, evaluation, model selection, monitoring, and production reliability. Collaborate with trading, operations, and backend teams to incorporate energy markets, pricing, demand, and weather data.