Teams at Frasers Group

Leads club membership sales, retention, and commercial performance. Coaches colleagues, manages KPIs, drives lead generation and revenue, builds local partnerships, improves member engagement, supports marketing initiatives, and assists with club operations, compliance, facilities, and service standards.

Supports the digital personalisation roadmap by analysing user behaviour, developing recommendation strategies, managing personalisation tools, and running A/B tests. The role monitors customer journeys, segments users, identifies optimisation opportunities, tracks competitor activity, and collaborates with CRM and marketing teams to improve engagement, conversion, and digital KPIs.

Writes and edits content for FLANNELS and FRASERS across articles, campaigns, CRM, paid social, out-of-home, and retail channels. Responsibilities include sourcing imagery, building and publishing articles, meeting content deadlines, optimizing copy for SEO, supporting content calendars across fashion, beauty, and home, and using AI to improve content creation. The role requires strong writing, editing, proofreading, research, organization, and cultural awareness.