Teams at Forter

Analyze data using Snowflake and Kibana to deliver tailored fraud-prevention insights for global retail clients. Advise strategic accounts on product best practices, communicate complex findings to non-technical stakeholders, monitor fraud trends, and lead analytical projects from inception through completion. Collaborate with Sales, Customer Success, and Analytics teams to maximize client value across the EMEA region.

Own renewal lifecycle and retention for a strategic book of business, drive net revenue growth via upsells, lead executive reviews (MBRs/QBRs), secure references/case studies, influence product roadmap with client insights, and maintain accurate internal data to report commercial health.

As a Senior Customer Success Manager, you'll enhance customer relations, manage renewals, provide training, and drive upsell opportunities, while advocating for clients internally.