Teams at Forter

Provide first-line technical support for Forter customers: manage and resolve inbound tickets to SLAs, troubleshoot platform issues, collaborate with engineering and product teams to identify bugs and implement solutions, train clients, standardize documentation, document resolutions, set follow-ups, and participate in on-call rotations.

Own renewal lifecycle and retention for a strategic book of business, drive net revenue growth via upsells, lead executive reviews (MBRs/QBRs), secure references/case studies, influence product roadmap with client insights, and maintain accurate internal data to report commercial health.

The Office Manager will enhance employee experiences, oversee workplace management, coordinate events and IT support, and foster a positive office culture.