Teams at Flosum

Own and grow an enterprise B2B SaaS account portfolio through renewals, expansions, QBRs, executive reviews, and strategic relationship management. Drive retention and revenue growth, identify upsell and cross-sell opportunities, forecast revenue in Salesforce, develop ROI-based expansion cases, coordinate with Customer Success, Sales, Product, Legal, and Finance, and represent customer feedback internally. Manage complex procurement cycles and multi-stakeholder enterprise accounts.

Manage a portfolio of enterprise Salesforce customers to drive renewals, expansions, and adoption. Lead QBRs and executive reviews, forecast revenue, identify upsell/cross-sell opportunities, collaborate with Customer Success and Product, and navigate contract negotiations to meet retention and growth targets.

Act as Flosum's technical public face for the Salesforce ecosystem: create and deliver webinars, demos, talks, and content; rapidly master Salesforce releases and Flosum features; build and engage a user community; coordinate marketing, product, sales, and customer success to convert community engagement into pipeline and advocacy.