Teams at Flosum

Own renewals and retained revenue across enterprise B2B software accounts. Build executive relationships, recover at-risk renewals, negotiate multi-year agreements, drive migrations to a cloud-native platform, defend against competitors, identify expansion opportunities, and maintain accurate Salesforce renewal forecasts. The role requires strong commercial judgment, experience with complex IT solutions, and the ability to influence CIOs, CTOs, and senior technology stakeholders.

Own and grow an enterprise B2B SaaS account portfolio through renewals, expansions, QBRs, executive reviews, and strategic relationship management. Drive retention and revenue growth, identify upsell and cross-sell opportunities, forecast revenue in Salesforce, develop ROI-based expansion cases, coordinate with Customer Success, Sales, Product, Legal, and Finance, and represent customer feedback internally. Manage complex procurement cycles and multi-stakeholder enterprise accounts.

Manage a portfolio of enterprise Salesforce customers to drive renewals, expansions, and adoption. Lead QBRs and executive reviews, forecast revenue, identify upsell/cross-sell opportunities, collaborate with Customer Success and Product, and navigate contract negotiations to meet retention and growth targets.