Teams at FirstMile

Supports customer marketing, retention and revenue growth through CRM journeys, email campaigns, lifecycle marketing, and Customer Portal promotions. Manages organic social media, creates and updates website content, supports SEO and landing pages, and reports on campaign, retention and social performance. The role also gathers customer insight, contributes to customer experience initiatives, and collaborates with Brand, Performance Marketing, Customer Success and Support teams while following GDPR and data governance requirements.

Leads First Mile’s external brand, communications, PR, partnerships and reputation strategy. Builds relationships with trade bodies, media, government and public-sector organizations; manages events, awards and advocacy programs; owns messaging, press office activity, brand architecture and M&A integration. Leads the Brand & Design team, manages the communications budget, develops brand metrics and connects activity to leads, tenders, revenue and customer sentiment.

Prospects, qualifies, and develops new business leads through research, email, telephone, social media, and face-to-face outreach. Manages the sales pipeline, identifies customer needs, budgets, and timelines, overcomes objections, schedules meetings, and hands qualified opportunities to the Business Development team. Maintains accurate CRM records in Salesforce, prepares pipeline reports, follows up with prospects, and works toward monthly and quarterly activity, pipeline, and revenue targets.