Teams at Financial Times

Leads an engineering team responsible for the FT’s Marketing and Commercial Data capabilities. Owns delivery planning, capacity, prioritization, operational readiness, platform evolution, risk management, and stakeholder collaboration. Develops engineers, builds team capability, supports technical decisions, and guides migration from legacy marketing platforms toward Salesforce-based capabilities. Ensures systems are secure, resilient, scalable, observable, supportable, and aligned with long-term commercial technology strategy.

Manage full-cycle recruitment for approximately 15–18 concurrent vacancies across Product, Technology, Commercial, and other functions. Source passive candidates, advise hiring managers, coordinate interviews, assess candidates, negotiate offers, and maintain strong candidate experiences. Partner with stakeholders across the UK, US, and APAC while using recruitment data and market insight to guide hiring strategies. Champion inclusive recruitment practices and maintain accurate records in Greenhouse and Workday.

Develop and deliver B2C retention and customer value programmes covering cancel-save, winback, renewals, upsell, and cross-sell. Use customer and commercial insight, testing, reporting, and optimisation to reduce cancellations, increase resubscriptions, and grow ARPU. The role manages programme roadmaps, customer communications, operational partners, compliance, and cross-functional relationships across marketing, analytics, technology, pricing, and customer care teams.