Teams at Factory

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

Own post-sales for strategic enterprise accounts to map Factory into customers' software lifecycle, drive deployments, accelerate adoption and consumption, build repeatable playbooks, and feed product and engineering with field insights to scale deployments.

Lead workplace operations for New York and London offices, overseeing facilities, vendor and budget management, employee and guest experience, onboarding logistics, events, and workplace technology to ensure safe, functional, and welcoming office environments.