Teams at Factory

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

Own post-sales for strategic enterprise accounts to map Factory into customers' software lifecycle, drive deployments, accelerate adoption and consumption, build repeatable playbooks, and feed product and engineering with field insights to scale deployments.

The Customer Success Manager will drive adoption and usage among key enterprise accounts, build relationships with stakeholders, create success plans, and support accounts while gathering feedback to influence the product roadmap.