Navixus (Formerly Eventus Solutions Group) Leadership & Management

Does your team or engineering org have a central ethos or mantra that drives how you develop?

Eventus' mantra for all of our projects is “Day 2 First.” 

This became our mantra for several reasons. The first is that our company focuses on operations in addition to development. That operational mindset drives our team in this direction. The second is that we saw many situations where we were brought in to “clean up” other providers' work, and it became clear that “Day 2 First” is very effective.

How do you put that ethos into practice? Share an example of a project or product that embodies that theme.

There are three primary ways we put this mantra into practice.

The first way is by understanding both current and future goals for our clients. The first step is to focus our engagements on not just what clients need immediately, but their future goals, be it acquisitions, customer relationship management system enhancements or product line expansions.

The second way is by staying current on client and industry trends. We bring industry expertise and trends analysis into all of our engagements — conversational interactive voice response, multichannel, “Bring Your Own Telephony” and AI-driven automation.

The third way is by creating an overall architecture that leverages the appropriate design patterns. We keep a large library of design and service templates that are modified with industry trends and based on client needs, and we’re able to adapt these to our clients’ needs and provide them, in most cases, with scalability and supportability built in.

At a recent project at a large financial services company, we were able to create reusable modules and services that replaced over 100K lines of code with a solution with under 20K lines of code. This approach was quicker to develop but also consolidated operations and maintenance support from a team of six to eight people to a team of four.

As engineering teams imagine possibilities for their culture, how can they ensure that the shared vision is inclusive, inventive and future-proof?

Our “Day 2 First” approach requires constant reimagining. We structure our organization to include both upward and downward communication from our team members, as well as being self-reflective in our internal project reviews. Being our own biggest critic and involving the entire team in those discussions creates an environment that rewards “breaking glass.”

Trends change, and while some basic principles remain constant, many of our current mantra design principles have changed over the past five years, like the need to accommodate AI support and multi-channel integration with CRM, to name a couple. Nothing is future-proof, but staying ahead of trends and embodying a culture of 360-degree project evaluation has created a unique design ethic — one where we measure ourselves against not just the client requirements but also whether we delivered a solution that was ready for Day 2, Year 2 and beyond.