Teams at ES FIELD DELIVERY UK LTD

Provide 2nd-line deskside support in West London resolving desktop hardware and software issues, manage incidents/IMACs to SLA, handle asset and stock management, liaise with vendors/teams, maintain customer communication, and assist on IT projects.

Provide onsite 2nd-line deskside support for hardware, software and peripherals. Perform IMACD, imaging, patching, cabling diagnostics, printer support, hands-and-eyes for third-party engineers, and update call management systems. Collaborate with cross-functional teams and manage hardware repairs via warranty routes.

Provide second-level IT support at a Central London customer site, troubleshooting Windows and Apple devices, managing PC lifecycle and assets, performing IMACs, assisting escalations, supporting meeting room AV/telephony, and aiding small projects and hardware repairs to meet SLAs.