Teams at ERS

Leads the end-to-end third-party motor claims function, setting strategy, managing teams and partners, controlling indemnity and operating costs, ensuring regulatory compliance, and improving customer outcomes. Oversees complex claims, reserving, budgets, performance reporting, fraud strategies, supply-chain costs, and digitalisation initiatives. Partners with Underwriting, Actuarial, Finance, repair networks, solicitors, and insurers to improve portfolio performance and operational effectiveness.