Teams at Entrust

Supports user research and product design from problem discovery through delivery. Creates user flows, wireframes, prototypes, and visual designs; collaborates with product managers, engineers, and researchers; contributes to usability testing, design critiques, accessibility, documentation, and measuring design impact. The role offers mentorship while designing market-specific identity and security experiences.

Analyzes customer and product performance data to identify trends, risks, root causes, and improvement opportunities. The role monitors performance indicators, investigates complex issues, develops evidence-based recommendations, communicates findings to technical and non-technical stakeholders, and coordinates with engineering, product, support, and customer success teams to resolve customer-impacting problems.

Own technical relationships for strategic EMEA accounts and US technology partners. Lead complex evaluations, integrations, trials, workshops, RFPs, proofs of concept, demos, escalations, and regulatory certification demonstrations. Guide developers and architects through APIs and SDKs, support revenue retention and expansion, influence product strategy, identify product gaps, and mentor Solutions Engineers globally. Coordinate cross-functionally with Sales, Product, Customer Success, Onboarding, Engineering, and partner teams while supporting occasional US and EMEA travel.