Teams at Ema Unlimited

Design, build, and maintain scalable backend systems and APIs using Go/Python. Integrate enterprise services, data pipelines, event-driven tech (Temporal, Kafka), and LLMs (OpenAI, Gemini, Claude). Ensure security, high availability, multi-tenant SaaS deployments, and improve engineering practices across the stack.

Own product strategy and roadmap for Ema’s agentic AI platform. Responsibilities include customer research, feature prioritization, PRD creation, cross-functional collaboration with engineering and design, end-to-end feature delivery, metric analysis, data-informed decisions, and go-to-market and launch planning.

Lead and scale engineering teams building multi-tenant Voice AI, Agent QA, analytics, auto-learning, and workforce management platforms. Own architecture for high-throughput voice data systems, real-time pipelines, telephony integrations, optimization algorithms, and enterprise compliance. Recruit and develop senior engineers and managers, establish engineering standards, guide cross-functional roadmap alignment, and deliver reliable production systems across global geographies.