Teams at Ema Unlimited

Own production support for enterprise agentic AI systems, diagnosing failures across models, workflows, integrations, data, and configuration. Lead Sev-1 and Sev-2 incident resolution, provide customer workarounds, conduct root-cause analysis, communicate with senior stakeholders, and convert incidents into engineering and product improvements. The role also improves runbooks, escalation processes, on-call practices, and mentors junior support engineers.

The Solution Architect will enable technical solutions deployment, demonstrate product value to customers, manage projects, and design solutions aligned with customer needs.

Lead AI strategy for high-value enterprise accounts: advise C-level stakeholders, shape transformation roadmaps and business cases, influence deal strategy with executive leadership, structure engagements and proposals, run workshops and discovery sessions, and collaborate with product, engineering, GTM and delivery teams to align solutions and mentor internal teams on strategic storytelling and engagement design.