Teams at DPDgroup UK Ltd

Lead depot operations to deliver customer service and meet targets across cost, H&S, security, productivity and transport. Accountable for recruitment, staff development, P&L management, performance analysis, and implementing operational improvements.

Support depot operations by assisting drivers with addresses and instructions, maintaining Saturn handhelds, handling customer enquiries, running driver debriefs, managing paperwork, and maintaining a safe workspace.

Manage held-parcel process at a depot to meet deadlines and targets: investigate damaged or mislabelled parcels, update delivery information, handle customer queries and collections, liaise with senior management and security to prevent fraud, complete related administration and housekeeping checks.