Teams at Domestic & General

Technical Lead responsible for setting technical direction, defining architecture, leading delivery of scalable cloud-native solutions, mentoring engineers, and partnering with Product, Engineering, Data, and Security teams. The role requires hands-on software engineering leadership across modern cloud technologies, microservices, distributed systems, infrastructure as code, and CI/CD. The lead will drive engineering standards, platform modernization, security, resilience, and strategic technology initiatives across a market unit.

Supports corporate governance across a complex group structure by maintaining statutory registers and constitutional documents, coordinating regulatory filings, managing bank mandates and annual general meetings, drafting resolutions, maintaining group structure charts, preparing Board and Committee packs, completing KYC/CDD requests, and managing the company secretarial inbox. The role requires knowledge of corporate governance, company law, Companies Act 2006, Wates Principles, statutory compliance, and legal entity management.

Lead enterprise-wide workforce planning and outbound dialler strategy across a multi-site contact centre operation. Oversee forecasting, scheduling, capacity planning, routing, real-time optimisation, demand prioritisation and campaign performance. Provide senior leaders with data-driven insight and scenario analysis while balancing service quality, productivity, cost and commercial outcomes. Lead workforce and dialler management leadership teams, improve planning technologies and processes, and collaborate with Operations, Finance, HR, Technology, Product, Change and Data teams.