Jobs at Domestic & General

Conduct mystery shopping across retail and partner channels to assess customer interactions, sales journeys, compliance, and customer outcomes. Record and score findings accurately, identify good practices and improvement opportunities, analyze competitor activity, and support product and process launches. The role also requires managing deadlines, following regulatory requirements, and participating in ongoing training and development.

Prepare timely, accurate Group financial reporting and statutory accounts under IFRS, provide analysis of performance and key drivers, strengthen controls and governance, support audits, partner with finance teams and stakeholders, and drive improvements in reporting processes and systems.

Conduct outcome testing across customer interactions and journeys, identifying customer, regulatory, and commercial risks. Analyze information and trends, produce clear reports for senior stakeholders, escalate concerns, and provide recommendations that improve customer and business outcomes. The role also supports continuous improvement, stakeholder collaboration, and regulatory compliance, including FCA Consumer Outcomes, FCA Handbook requirements, and data protection principles.

Partner with senior leaders across corporate functions to design and deliver people strategies. Lead organisational design, workforce planning, change initiatives, performance and talent processes. Use people data to inform decisions, coach leaders, manage employee relations, ensure compliance with UK employment law, and collaborate with specialist People teams to drive engagement and continuous improvement.

Coordinate purchasing, supplier, contract, technology procurement, and travel administration. Maintain accurate records, monitor renewals and exceptions, provide process guidance, produce spend and supplier reporting, resolve stakeholder and supplier queries, and identify improvements that strengthen compliance, controls, and service delivery.

Leads UK financial reporting, statutory reporting, external audit, forecasting, controls, governance, solvency, cashflow and capital analysis. Partners with senior Finance, Commercial, Risk and Group stakeholders to provide actionable insight for executive and board decisions. The role also supports regulatory compliance, reporting improvements, commercial growth and development of finance colleagues.

Supports Growth Markets Operations by designing governance and change frameworks, maintaining process documentation, remediating audit actions, overseeing risk and complaints processes, and advancing operational resilience. The role leads operational readiness, business continuity planning, BPO oversight, KRI reporting, and strategic delivery roadmaps across multiple functions and geographies.

Lead delivery of complex financial crime change workstreams across functions and countries, ensuring planning, governance, stakeholder management, and alignment to regulatory requirements. Oversee definition and implementation of business, functional and data requirements, facilitate workshops, manage dependencies and risks, and drive decision-making with senior leadership.

Technical Lead responsible for setting technical direction, defining architecture, leading delivery of scalable cloud-native solutions, mentoring engineers, and partnering with Product, Engineering, Data, and Security teams. The role requires hands-on software engineering leadership across modern cloud technologies, microservices, distributed systems, infrastructure as code, and CI/CD. The lead will drive engineering standards, platform modernization, security, resilience, and strategic technology initiatives across a market unit.

Lead measurement, governance and optimisation of global owned media. Build KPI frameworks, dashboards and reporting cadence; govern corporate social channels; run campaign measurement, post-campaign evaluation and data-driven optimisation; manage social listening/publishing tools and agency/platform relationships to improve brand performance and accountability.

Drive profitability and growth of warranty portfolios through forecasting, pricing, and performance modelling. Produce pricing and profitability projections, lead underwriting reporting, contribute to financial forecasts, set pricing structures, perform advanced data analysis, ensure data governance, and drive automation and process improvements.

Handle inbound customer calls to understand needs, resolve queries, and recommend relevant paid solutions while meeting targets and adhering to FCA rules. Work remotely or hybrid in a virtual contact centre on rotating shifts, log interactions, and contribute to a supportive team focused on quality outcomes and continuous development.

Handle inbound calls to register new appliances, build rapport, recommend suitable products within FCA rules, meet sales targets, follow scripted processes, complete training, and work rotating shifts including weekends.

Sell appliance protection products to customers registering manufacturer warranties. Engage customers in positive, compliant conversations, understand their needs, recommend suitable products, meet sales targets, and deliver strong customer outcomes. The role is fully remote or hybrid in Nottingham, operates on a rotating six-week shift pattern between 8am and 8pm Monday through Sunday, and includes comprehensive training.

Handle high-volume inbound calls to retain customers by building rapport, assessing needs, and offering compliant, personalised retention solutions while meeting targets and FCA standards.

The Customer Sales Advisor role involves connecting with customers to sell insurance protection for household electrical items in a fast-paced remote environment, focusing on customer outcomes and strong sales performance.

As a Customer Sales Advisor, you'll connect with customers to recommend insurance products while ensuring the best outcomes. You'll work from home in a fast-paced environment, focusing on sales performance and customer service.

Handle inbound Sky customer calls to provide service, assess needs, recommend equipment and Sky Protect policies, and drive sales while meeting FCA-compliant customer outcomes. Work rotating shifts (8am–8pm) in a remote/hybrid setup, complete training and assessments, and maintain call quality and targets.