Jobs at Domestic & General

Lead enterprise-wide workforce planning and outbound dialler strategy across a multi-site contact centre operation. Oversee forecasting, scheduling, capacity planning, routing, real-time optimisation, demand prioritisation and campaign performance. Provide senior leaders with data-driven insight and scenario analysis while balancing service quality, productivity, cost and commercial outcomes. Lead workforce and dialler management leadership teams, improve planning technologies and processes, and collaborate with Operations, Finance, HR, Technology, Product, Change and Data teams.

Leads a team of 10 BI and reporting professionals while transforming and simplifying reporting across UK and EU businesses. Oversees report rationalisation, reporting hubs, reusable assets, governed datasets, KPI frameworks, and self-service capabilities. Partners with Operations, Data, Technology, and senior stakeholders to maintain critical reporting, improve adoption, and deliver strategic change. This is a fixed-term maternity-leave contract with hybrid working from Wimbledon or Nottingham.

Lead complex financial crime transformation workstreams across jurisdictions and business functions. Responsibilities include planning, governance, risk management, stakeholder engagement, regulatory alignment, requirements definition, workshop facilitation, dependency management, and delivery execution across KYC, screening, governance, operating model, claims, payment controls, and transaction monitoring initiatives.

Define and evolve enterprise technology architecture and roadmaps across multiple European markets. Lead modernization, simplification, and platform convergence initiatives; guide major technology investments; influence senior stakeholders; and ensure solutions meet security, regulatory, and operational resilience requirements. Develop target-state architectures, technology standards, and practical transformation plans while supporting engineering teams and balancing business priorities.

Handle high-volume inbound calls to retain customers by building rapport, assessing needs, and offering compliant, personalised retention solutions while meeting targets and FCA standards.

As a Customer Sales Advisor, you'll connect with customers to recommend insurance products while ensuring the best outcomes. You'll work from home in a fast-paced environment, focusing on sales performance and customer service.