Teams at Diptyque

Maximize retail sales and build strong customer relationships as a Diptyque luxury brand ambassador. Responsibilities include meeting sales and CRM KPIs, providing exceptional customer service, maintaining product knowledge, supporting in-store and off-site events, recording customer contacts, assisting with visual merchandising and gift wrapping, maintaining counter standards, following cash-handling procedures, and supporting the Counter Manager. The role requires fragrance, beauty, or luxury retail experience, sales ability, strong communication, grooming, flexibility, and weekend availability.

Maximize boutique sales by meeting KPIs, approaching and assisting customers, delivering luxury customer service, maintaining product knowledge, recording customer contacts, supporting events, and maintaining clean, visually appealing sales and back-of-house areas. The role also supports reporting, cash-handling procedures, visual animations, gift wrapping, training, and Counter Manager duties while representing Diptyque’s luxury brand standards.

Supports the Counter Manager in delivering sales KPIs, motivating and coaching team members, managing launches and events, maintaining luxury customer service standards, monitoring inventory, completing reporting, and following host-store cash handling, safety, security, and operational procedures. Assumes full counter accountability during the manager’s absence and represents Diptyque as a luxury brand ambassador.