Teams at Delinea

Provides post-sale technical support to customers and partners by assessing, documenting, investigating, reproducing, and resolving technical issues. The role develops resolution plans, communicates corrective actions, and supports escalations through a shared on-call rotation. Responsibilities require knowledge of IT administration, networking, encryption, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and troubleshooting skills.

Provide post-sale technical support to customers and partners by assessing, documenting, troubleshooting, reproducing, and resolving technical issues. Develop resolution plans, gather required information, communicate corrective actions, and participate in a shared after-hours on-call rotation. The role requires knowledge of IT administration, networking, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and customer-service skills.

Own net-new enterprise sales across strategic FTSE 100 and global accounts. Prospect, manage complex multi-stakeholder sales cycles, engage C-suite and CISO buyers, develop strategic account plans, negotiate contracts, close transformational deals, maintain pipeline accuracy, forecast results, and collaborate with SDR, channel, marketing, and sales teams. The role requires consultative SaaS selling, quota attainment, executive communication, and growth of key accounts.