Teams at Crawford & Company

Leads technical performance across subsidence claims, overseeing claim quality, complex case decisions, supplier performance, audit, compliance, training, client relationships, and continuous improvement. Supports indemnity spend control, digital claims solutions, surge planning, management reporting, and strategic delivery while deputising for the Head of Technical. The role is home based with occasional UK travel and overnight stays.

Assess and quantify business interruption and financial loss claims for insurers and clients. Review and analyse financial data, prepare interim and final reports, negotiate and agree settlements, undertake site visits and stakeholder meetings, mentor junior staff, maintain case records, and support business development and client relationship activities.

Leads multiple subsidence operations teams, overseeing claim progression, service quality, customer satisfaction, workflow, backlog, productivity, revenue, and lifecycle performance. Manages Team Managers, monitors operational metrics, identifies bottlenecks and risks, drives corrective action, and delivers continuous process improvement. The role also supports workforce planning, change initiatives, financial objectives, and consistent service delivery across client portfolios.