Teams at Cover Genius

The Business Development Director will originate, develop, and close new business with banking and fintech partners across EMEA, executing the financial services strategy.

As the Global Fraud Lead, you will design and implement fraud detection systems, optimize processes with machine learning, and ensure compliance with regulations while leading fraud operations and reporting.

Provide end-to-end multi-channel customer support (phone, chat, email), handle complex and sensitive cases, perform hybrid back-office claims administration, meet SLA and QA targets, maintain audit-ready documentation, and escalate or resolve issues following compliance and SOPs.