Teams at Costa Coffee

Produces operational performance reports and analysis using Excel and Power BI, identifies trends and root causes, and provides actionable recommendations for retail decision-making. Maintains data quality, supports operational excellence initiatives, tracks benefits and outcomes, and partners with stakeholders to improve operational efficiency and performance.

Owns end-to-end people analytics and Power BI reporting, including semantic models, DAX, Power Query, workforce insights, executive reporting, regulatory submissions, and predictive analytics. The role improves automation, data quality, governance, and standardization while translating workforce data into actionable recommendations. It also coaches analysts and contributes to the Analytics Centre of Excellence.

Own and improve Power BI reporting for supply chain and procurement. Analyze supplier performance, costs, service, inventory, demand, and operational efficiency. Build semantic models, DAX measures, datasets, and consistent KPIs. Investigate trends and root causes, recommend actions, improve data quality and automation, and support reporting adoption across technical and non-technical stakeholders.