Teams at Costa Coffee

Gather, clean, and analyze data; build predictive and prescriptive machine learning models; create data pipelines, dashboards, and visualizations; and communicate actionable insights to technical and business stakeholders. The role uses Python, PySpark, SQL, Azure, and Databricks to deliver production-quality data solutions, explore responsible AI opportunities, and support commercial and operational decision-making.

Leads Costa Coffee’s global employee engagement and culture agenda. Responsibilities include employee listening and feedback programs, using people data for actionable insights, embedding culture and values across markets, advancing inclusion and belonging, empowering managers, and partnering with senior leaders and external stakeholders. The role also oversees engagement, inclusion, ESG reporting, governance, and compliance, with experience supporting large frontline retail or hospitality populations preferred.

Support and maintain Microsoft Dynamics 365 Finance and Operations environments. Responsibilities include incident, problem, and event management; environment monitoring; troubleshooting; maintenance; reporting; first-line user support; compliance with information security, risk, SOX, and audit requirements; and testing D365 releases. The role works with technology teams, business stakeholders, and a managed service provider in a hybrid Basildon setting.