Jobs at Costa Coffee

Gather, clean, and analyze data; build predictive and prescriptive machine learning models; create data pipelines, dashboards, and visualizations; and communicate actionable insights to technical and business stakeholders. The role uses Python, PySpark, SQL, Azure, and Databricks to deliver production-quality data solutions, explore responsible AI opportunities, and support commercial and operational decision-making.

Leads Costa Coffee’s global employee engagement and culture agenda. Responsibilities include employee listening and feedback programs, using people data for actionable insights, embedding culture and values across markets, advancing inclusion and belonging, empowering managers, and partnering with senior leaders and external stakeholders. The role also oversees engagement, inclusion, ESG reporting, governance, and compliance, with experience supporting large frontline retail or hospitality populations preferred.

Support and maintain Microsoft Dynamics 365 Finance and Operations environments. Responsibilities include incident, problem, and event management; environment monitoring; troubleshooting; maintenance; reporting; first-line user support; compliance with information security, risk, SOX, and audit requirements; and testing D365 releases. The role works with technology teams, business stakeholders, and a managed service provider in a hybrid Basildon setting.

Owns Costa Coffee’s Delivery and Click & Collect proposition across UK&I, leading trade marketing, loyalty integration, optimization, and cross-functional execution. Builds partnerships with Uber Eats, Just Eat, and Deliveroo; identifies and scales digital growth opportunities; supports international markets and franchise partners with frameworks and best practices; and uses market insights and performance data to guide strategy and commercial decisions.

Leads end-to-end technology procurement across software, SaaS, hardware, managed services, and professional services. Develops sourcing strategies, manages competitive bids, negotiates complex contracts, models total cost of ownership, delivers savings, and mitigates supplier and contractual risks. Partners with senior stakeholders and governs strategic suppliers throughout the contract lifecycle, driving performance, compliance, innovation, and continuous improvement.

Lead Costa Coffee’s internal and leadership communications across its global organization. Develop communications strategies, annual plans, campaigns, leadership messaging, and change communications. Advise senior executives, translate business priorities into compelling narratives, manage sensitive communications, and measure engagement and impact. Partner with communications and business teams to support organizational transformation, strategic programs, culture, and employee connection.

Leads complex, cross-functional transformation programmes across people, processes, data, and technology. Converts strategic priorities into delivery plans, manages governance, risks, dependencies, and benefits, and ensures business readiness, adoption, and continuous improvement. The role requires stakeholder alignment in a matrix organization and experience delivering change involving digital technology, ERP, planning, procurement, or business processes.

Leads Costa Coffee’s global integrated marketing planning and go-to-market process across long-range, annual, and rolling planning horizons. Coordinates priorities, dependencies, capacity, market demand, launch readiness, and execution across brand, innovation, digital, CRM, loyalty, technology, customer experience, and markets. Manages portfolio risks, governance, performance learning, and continuous improvement while balancing global consistency with local market needs.

Supports People Shared Services by managing international assignments, relocation, immigration and visa cases; resolving Tier-2 employee queries; maintaining accurate contracts, letters, audits, HR data and compliance records; coordinating with third-party service providers; and contributing to process improvement and system accuracy initiatives.

Leads Costa Coffee’s global analytics strategy, operating model, and roadmap. Advises executive leaders, builds multidisciplinary analytics teams, drives data-led decision-making, and partners with Data & AI teams on scalable capabilities. Oversees analytics across customer growth, loyalty, digital, stores, labor, supply chain, and financial performance, using experimentation, forecasting, segmentation, and predictive analytics to improve revenue, margin, productivity, and service.

Leads consumer-led beverage innovation from concept through commercialization, translating insights and trends into new products. Manages cross-functional teams, suppliers, and global partners to deliver technically robust launches. Identifies emerging ingredients and technologies while improving existing products through reformulation, nutrition enhancement, cost optimization, and value-driven innovation. Supports growth, profitability, quality, and customer excitement across Costa’s beverage pipeline.

Supports People Shared Services by managing international assignee administration, relocation and immigration cases, Tier-2 HR queries, contracts, letters, audits, third-party service coordination, and HR data and systems improvement initiatives. The role requires strong organisation, communication, problem-solving, and customer service skills, along with proficiency in Microsoft 365 and preferably Ceridian/Dayforce or SharePoint.