Jobs at Costa Coffee

Produces operational performance reports and analysis using Excel and Power BI, identifies trends and root causes, and provides actionable recommendations for retail decision-making. Maintains data quality, supports operational excellence initiatives, tracks benefits and outcomes, and partners with stakeholders to improve operational efficiency and performance.

Owns end-to-end people analytics and Power BI reporting, including semantic models, DAX, Power Query, workforce insights, executive reporting, regulatory submissions, and predictive analytics. The role improves automation, data quality, governance, and standardization while translating workforce data into actionable recommendations. It also coaches analysts and contributes to the Analytics Centre of Excellence.

Own and improve Power BI reporting for supply chain and procurement. Analyze supplier performance, costs, service, inventory, demand, and operational efficiency. Build semantic models, DAX measures, datasets, and consistent KPIs. Investigate trends and root causes, recommend actions, improve data quality and automation, and support reporting adoption across technical and non-technical stakeholders.

Researches talent markets, maps competitor and talent insights, builds proactive pipelines, and supports Global Talent Acquisition Partners across sourcing, recruitment projects, priority hiring, and offer administration. Uses recruitment technology, CRM and ATS/HRIS platforms to engage candidates, inform hiring strategies, and support inclusive hiring and recruitment metrics.

Provides customer support for Costa Express operations by handling inbound and outbound calls, chats, and emails. Resolves machine and stock inquiries, maintains timely responses and first-time resolution, and builds relationships across teams. The role requires strong communication, computer literacy, customer service experience in a busy contact centre, KPI focus, flexibility, and willingness to work hybrid shifts including weekends.

Supports Costa Coffee’s UK&I and global growth strategy through GIS, spatial analysis, forecasting, and market insights. Provides recommendations on store locations, investment opportunities, white-space areas, cannibalisation risks, and site potential. Maintains location strategy tools, reporting, and methodologies while partnering with property acquisition and leadership teams. Presents complex data clearly and applies commercial judgment to guide network strategy and retail investment decisions.