Teams at Corserv Solutions

Provides 24/7 out-of-hours call handling and support for community care staff and service users. Responsibilities include managing referrals, covering staff absences, providing advice, recording decisions, escalating safeguarding concerns and major incidents, and coordinating urgent responses. The role also supports staff induction and training, maintains accurate records, follows care policies, and works flexibly on a predetermined rota, primarily from home.