Teams at Cognism

Own and grow a portfolio of SMB customers through onboarding, adoption, renewals, and expansion. Lead commercial onboarding, drive ROI-focused conversations, manage renewals and negotiations, deliver tailored demos, maintain Salesforce data and forecasts, and collaborate cross-functionally to meet revenue targets.

Provide first-line IT support and troubleshooting for office and remote employees, manage endpoints and SaaS access, maintain IT asset inventory, assist onboarding/offboarding, support network/Wi‑Fi and basic firewall tasks, collaborate on security alerts, document processes, and deliver AV/event support.

Design and deliver targeted training and enablement for German-speaking customers, partnering with Account Managers to drive adoption, retention, and expansion. Create scalable learning assets, run outcome-focused sessions, diagnose adoption gaps, and feed insights back to Product and Revenue teams to improve customer outcomes.