Teams at Co-op

Provides compassionate funeral services by supporting ceremonies, leading teams, transporting and caring for the deceased, guiding clients, meeting service levels and KPIs, and maintaining relationships with families, colleagues, and the community. The role combines customer care, managerial and business responsibilities, regulated-work referrals, and participation in an on-call rota.

Arrange and support funeral services while providing empathetic client assistance in person and by phone. Maintain a clean, safe funeral home; manage documentation, invoicing, and client records using digital systems; coordinate family visits; and assist with coffin handling and preparation of the deceased for viewing. The role requires discretion, accurate communication, basic numeracy, IT competence, and physical capability. Full training is provided, and no previous funeral industry experience is required.

Provides compassionate funeral arrangement and client support across multiple branches. Duties include meeting families, answering questions, coordinating visits, maintaining a clean and welcoming funeral home, managing documentation and invoicing, supporting regulated-work referrals, and assisting with coffin movement and care and preparation of deceased individuals. The role requires independent working, regular travel, physical capability, accurate recordkeeping, empathy, discretion, and a full UK driving licence with vehicle access.