Jobs at Co-op

Manage and develop a team of senior and lead probate case managers, ensure high-quality legal advice and case progression, provide technical audit support, champion client service, and drive continuous improvement.

Manage Co-op's indirect tax reporting and compliance (VAT and Plastic Packaging Tax), handle HMRC enquiries and audits, provide proactive tax advice, support forecasting and tax cashflow, identify process improvements, work on corporate development tasks, and coach junior staff to strengthen tax controls and governance.

Provide mobile funeral arranging services: meet clients, arrange visits, handle enquiries, maintain branch standards, manage digital records and invoicing, assist with care and safe handling of the deceased, and perform general administrative duties.

Lead delivery of digital analytics across Co-op's digital platforms, manage a team of digital analysts, use SQL and behavioural data to generate insights, oversee tagging and data quality, present findings to stakeholders, and shape analytics capability and tools to improve digital customer journeys and business decisions.

Join Co-op Funeralcare as an Embalmer, providing respectful care and preparation for the deceased, supporting a team, and building community relationships.

Provide first-line support for partner and consumer queries via phone and email, log and investigate complaints, maintain relationships with partners (e.g., DHL), help meet call pick-up targets, and deliver excellent customer service in a hybrid helpdesk/reception role.

Lead financial management of SAP transformation programmes: oversee budgets, forecasts and spend; monitor business case performance and benefits realisation; provide financial insight to programme leaders and senior stakeholders; produce governance reporting; manage project cost centres and maintain financial controls.

Manage probate cases from start to finish using a case management system and AI tools, while ensuring client satisfaction and team collaboration.