Jobs at Co-op

Arrange and coordinate funerals while supporting bereaved families in person and by phone. Maintain accurate arrangements, documentation, invoicing, and client records using digital systems. Keep the funeral home safe, clean, and welcoming; report maintenance issues; and assist with coffin handling and the preparation, transportation, and personal care of deceased individuals. Previous funeral industry experience is not required because full training is provided.

Provides compassionate funeral services, leads ceremonies and teams, supports families, manages client relationships, and ensures service standards, KPIs, health and safety, and regulated-work requirements are met. Duties include preparation, transportation, and personal care of deceased individuals. The role also involves branch support, business and managerial responsibilities, on-call rota participation, and community relationship building.

Provides compassionate funeral services by supporting ceremonies, leading teams, guiding clients, meeting service standards and KPIs, maintaining community relationships, and ensuring regulated work is referred to certified colleagues. Duties include preparation, transportation, and personal care of deceased individuals, with on-call evening and weekend responsibilities. The role requires commercial awareness, empathy, attention to detail, managerial capability, and a UK manual driving licence.

Arrange funeral services and support families in person and by phone. Duties include coordinating visits, maintaining a clean and welcoming funeral home, managing documentation and invoicing, updating client records, handling coffins, and assisting with the preparation and care of deceased individuals. The role requires empathy, discretion, accurate administration, basic numeracy, digital skills, and adherence to health and safety procedures.

Arrange and coordinate funerals across multiple funeral homes, supporting families in person and by phone. Maintain welcoming, safe branches; manage documentation, invoicing, and client records; and follow regulatory procedures. Duties also include transporting and preparing deceased individuals, moving coffins, and assisting with family viewings. The role requires empathy, discretion, accurate administration, independent working, technology skills, and a full UK driving licence.

Arrange and advise clients on pre-need funeral plans, explain options in line with FCA regulations, manage a regional appointment diary, handle calls and follow-ups, maintain accurate client records, and support branch teams with enquiries and administration. The role requires empathy, discretion, strong communication, organizational skills, and travel throughout Angus, Arbroath, and Aberdeenshire.

Provide compassionate funeral services, support and guide clients, conduct ceremonies, lead teams, and ensure service standards and KPIs are met. Duties include coordinating regulated work, maintaining community and client relationships, and preparing, transporting, and caring for deceased individuals with dignity and professionalism. The role requires managerial and commercial awareness, empathy, attention to detail, a UK manual driving licence, and participation in an on-call rota.

Own the end-to-end drafting, negotiation, amendment, signature, storage, and administration of business customer sales contracts. Advise sales, finance, legal, propositions, and operations teams; ensure contracts reflect approved commercial positions; identify and resolve risks, disputes, and compliance issues; and improve contract templates, terms, processes, and governance standards.

Own and develop the organisation’s range optimisation strategy, including range guardrails, store clustering, and range review processes. Lead and develop the Range Optimisation team, collaborate with customer and commercial stakeholders, and translate category strategies into optimised assortments. Use data, insights, tools, and systems to improve product ranges across stores, while supporting tests, trials, and change initiatives that deliver strong customer, commercial, and operational outcomes.

Provide consultative sales support for estate planning and later-life legal services through phone, video, and occasional face-to-face appointments. Identify client needs, explain options clearly, guide funeral-plan decisions in line with FCA regulations, achieve targets, maintain accurate records, and collaborate with colleagues to deliver positive client outcomes.

Join Co-op Funeralcare as an Embalmer, providing respectful care and preparation for the deceased, supporting a team, and building community relationships.

Manage and develop a team of senior and lead probate case managers, ensure high-quality legal advice and case progression, provide technical audit support, champion client service, and drive continuous improvement.

Manage probate cases from start to finish using a case management system and AI tools, while ensuring client satisfaction and team collaboration.