Jobs at Co-op

Supports families with funeral arrangements, client communication, documentation, invoicing, and family visits. Maintains a clean and welcoming funeral home, manages records and digital systems, and refers regulated funeral-plan work appropriately. Assists with the preparation, care, viewing, transportation, and manual handling of deceased individuals and coffins while following health, safety, dignity, and regulatory standards.

Arrange and coordinate funerals across multiple funeral homes, supporting families in person and by phone. Maintain welcoming, safe branches; manage documentation, invoicing, and client records; and follow regulatory procedures. Duties also include transporting and preparing deceased individuals, moving coffins, and assisting with family viewings. The role requires empathy, discretion, accurate administration, independent working, technology skills, and a full UK driving licence.

Arrange and support funeral services, build relationships with families, answer questions, coordinate visits, maintain a clean and welcoming funeral home, manage documentation and invoicing, and update client records. The role also involves manual handling of coffins and assisting with the preparation, transportation, and personal care of deceased individuals while maintaining dignity, safety, accuracy, empathy, and regulatory compliance.

Provides first-line technical support to independent retailers via phone and email. Diagnoses and resolves EPOS and ordering-system issues, applies standard fixes, records incidents, communicates updates, and escalates complex problems. The role requires strong customer service, communication, organization, logical problem-solving, and willingness to learn. No prior IT support experience is required, as training is provided.

Manage probate cases from start to finish using a case management system and AI tools, while ensuring client satisfaction and team collaboration.

Manage and develop a team of senior and lead probate case managers, ensure high-quality legal advice and case progression, provide technical audit support, champion client service, and drive continuous improvement.