Jobs at Clio

Sell Clios legal AI and case management solutions to enterprise law firms and corporate legal teams. Own full sales cycle: build stakeholder relationships, deliver tailored demos and proposals, run complex negotiations, manage pipeline and forecasts in HubSpot, collaborate with solutions, product, marketing and customer success, and travel up to 25% for client meetings across Europe.

Build, automate, and operate AWS-based production infrastructure using Terraform and CI/CD. Improve observability, reliability, cost and security, mentor engineers, and collaborate with Security, MLOps and Product teams to deliver scalable cloud systems.

Build and maintain real-time and batch data pipelines, consolidate data into data lakes/warehouses, implement ETL/ELT and data modeling best practices, develop transformations and notebooks, create interactive reports, and collaborate with engineers on data quality, testing, validation, and documentation.

Serve as a consultative advisor to elite law firms and corporate legal teams, driving AI adoption in legal research, drafting, and workflows. Lead tailored demos, design and run pilots, influence buying decisions with Account Executives, and guide cultural and process change to achieve measurable outcomes. Capture customer insights to inform product and go-to-market strategy and collaborate on marketing and enablement to showcase AI success stories.

Lead and scale Clio's international Customer Success organization across EMEA and beyond. Own CS strategy, team structure, and KPIs (NRR, GRR, expansion, CSAT), build AI-first success motions (high-touch, scaled, digital), drive Clio Work adoption, partner cross-functionally on GTM and product feedback, manage forecasting/budgeting, and serve as escalation executive for critical customer incidents.

As a Senior Product Designer at Clio Operate, you will design user-centered experiences for legal workflows, conduct user research, and collaborate with product and engineering teams to solve complex design problems related to enterprise legal operations.

The Senior Product Designer will create user-friendly designs for integrations and APIs, advocate for enterprise users, and contribute to Clio's design system, while leveraging user research and AI in the design process.

Manage a portfolio of high-value EMEA accounts to drive adoption, retention, and expansion. Deliver value-based relationships, business reviews, product demonstrations, and cross-functional feedback. Proactively engage customers, resolve escalations, identify upsell opportunities, and collaborate with Sales, Product, and Marketing to improve customer outcomes.

Drive enterprise lead generation for Clio's legal AI solutions by prospecting target accounts, engaging senior decision-makers, qualifying opportunities, collaborating with Account Executives, documenting activity in Salesforce, and meeting daily KPIs to build pipeline and support revenue growth.

Lead enterprise law firm accounts as a senior Customer Success Manager: build C-suite relationships, drive strategic account plans and ROI, oversee complex implementations, provide consultative advisory, enable change and adoption, and partner on revenue expansion and renewals.

The Senior Systems Engineer will design and maintain AWS infrastructure, implement Infrastructure-as-Code, enhance observability, and mentor teams. Focused on automation and reliability, this role collaborates with cross-functional teams to optimize cloud systems.

Lead the product strategy and execution for Clio's international markets, focusing on growth, localization, and stakeholder management while overseeing a team of Product Managers.

Design and deliver configurable, scalable solutions on the ShareDo/Clio Operate platform. Lead discovery, configure low-code workflows, advise on integrations and architecture, drive adoption, mentor clients, contribute to product roadmap, and support pre-sales. Travel to client sites (~20%).