Teams at Clinisys

Manage customer incidents and support requests for complex software applications. Investigate, troubleshoot, document, and resolve application, system, and user-reported issues while escalating complex cases when needed. Provide regular customer updates, maintain accurate support records, build strong customer relationships, and contribute to knowledge sharing and process improvement. The role requires familiarity with AI concepts and professional use of AI tools.

Lead large-scale healthcare software implementations across NHS Trusts, hospitals, and healthcare organizations. Manage projects from initiation through customer acceptance and support handover, including planning, governance, budgets, risks, issues, schedules, reporting, supplier coordination, and customer meetings. Ensure contractual, quality, and timeline compliance while improving project management processes. The role requires healthcare-sector delivery experience, PRINCE2 certification, Microsoft Project expertise, AI awareness, and UK and Ireland travel.

Designs, configures, and deploys Clinisys LIMS solutions for healthcare and laboratory customers across the UK and Ireland. Leads workflow analysis, solution design, implementation, validation, testing, go-live, integrations, and transition to support. Serves as a technical advisor, collaborates with customers and delivery partners, drives standardization and continuous improvement, and identifies opportunities to use AI for automation, efficiency, data quality, and decision support.