Teams at ClearScore

Own and improve the Customer Operations quality assurance practice. Responsibilities include reviewing scorecards and sampling methods, assessing complex interactions, calibrating internal and outsourced teams, coaching support specialists, analyzing QA and customer satisfaction trends, identifying root causes, recommending process improvements, reporting risks to leadership, and partnering with Risk and Compliance in a regulated environment.

Manage unsecured-loan partner relationships, negotiate commercial agreements, analyze marketplace performance, forecast initiative value, and identify growth opportunities. Lead partner prioritization, quarterly business reviews, marketplace optimization projects, and commercial email campaigns while coordinating with Product, Analytics, Marketing, CRM, and technology teams.

Senior People Partner responsible for employee relations, performance management, organisational change, People projects, learning and development, and manager coaching. The role independently manages complex casework, advises stakeholders across jurisdictions, leads People initiatives, and supports the implementation of platforms and frameworks. It also encourages practical exploration of AI within People processes. This is a 12-month maternity-cover role based in London with a hybrid schedule.