Teams at ClearBank

Manage client complaints from intake through resolution, investigating complex cases, assessing evidence, identifying root causes, and delivering fair, timely written outcomes. The role also analyzes complaint trends, recommends process improvements, maintains handling standards, and line-manages and coaches a Complaint Analyst. It requires strong judgment, communication, organization, analytical ability, and knowledge of complaint handling in regulated or financial services environments.

Lead reward data integrity, analysis and reporting. Build models, dashboards and benchmarking for pay reviews, incentives and equity. Drive automation, maintain governance and partner with People, Finance and Payroll to ensure accurate, decision-ready reward outcomes.

Own month-end close activities, journals, balance sheet and bank reconciliations, revenue and expense analysis, and intangible asset accounting. Maintain accurate, controlled general ledger records and support regulatory, statutory, tax, and audit reporting. Lead finance process automation and continuous improvement, including AI-enabled tools, while collaborating with FP&A, Tax, Treasury, Accounts Payable, Regulatory Reporting, auditors, and other stakeholders.