Jobs at ClearBank

Manage client complaints from intake through resolution, investigating complex cases, assessing evidence, identifying root causes, and delivering fair, timely written outcomes. The role also analyzes complaint trends, recommends process improvements, maintains handling standards, and line-manages and coaches a Complaint Analyst. It requires strong judgment, communication, organization, analytical ability, and knowledge of complaint handling in regulated or financial services environments.

Lead reward data integrity, analysis and reporting. Build models, dashboards and benchmarking for pay reviews, incentives and equity. Drive automation, maintain governance and partner with People, Finance and Payroll to ensure accurate, decision-ready reward outcomes.

Own month-end close activities, journals, balance sheet and bank reconciliations, revenue and expense analysis, and intangible asset accounting. Maintain accurate, controlled general ledger records and support regulatory, statutory, tax, and audit reporting. Lead finance process automation and continuous improvement, including AI-enabled tools, while collaborating with FP&A, Tax, Treasury, Accounts Payable, Regulatory Reporting, auditors, and other stakeholders.

Own product strategy and lifecycle initiatives for cross-border payments and digital asset propositions. Develop roadmaps, conduct customer discovery, define requirements, build business cases, evaluate partners, and launch scalable products involving payment corridors, FX, stablecoins, custody, tokenisation, and blockchain rails. Collaborate with Engineering, Operations, Treasury, Compliance, Risk, Legal, Financial Crime, and Commercial teams to ensure products are commercially viable, operationally scalable, and compliant.

Own and grow a portfolio of strategic enterprise clients, driving satisfaction, adoption, retention, upselling, cross-selling, and revenue growth. Build trusted executive relationships, conduct business reviews, represent client needs internally, remove adoption barriers, and collaborate with Sales, Finance, Legal, Marketing, Financial Crime, and Customer Operations.

Leads the technology strategy, architecture, delivery, and evolution of ClearBank’s UK payments capabilities. Oversees engineering teams, ensures scalable, resilient, secure, and operationally ready services, and partners with Product to shape long-term roadmaps. Guides build-versus-buy decisions, third-party integrations, regulatory controls, stakeholder communication, and team development within a regulated banking environment.

Own and execute the cards product strategy and roadmap, manage Cards P&L, lead a cross-functional cards team, drive end-to-end delivery, ensure scheme compliance and operational readiness (authorization, fraud, reconciliation), and support commercial integration with partners and customers.