Teams at ClassPass

Manage and grow a book of boutique fitness and wellness partners: drive revenue, reservations and retention; prospect and onboard new studios; run quarterly business reviews; use data and SalesForce to identify opportunities and support partners with adoption and performance improvements.

Lead and manage a Technical Account Management team to drive product adoption, customer loyalty, and revenue. Develop consultative programs, optimize resource utilization, coordinate cross-functional transitions, resolve escalations, monitor customer satisfaction, and coach direct reports to meet onboarding goals and KPIs.

The MarTech Operations Engineer will design AI automations, manage system workflows, and support marketing functions, ensuring system reliability and scalability.