Jobs at ClassPass

Manage and grow a book of boutique fitness and wellness partners: drive revenue, reservations and retention; prospect and onboard new studios; run quarterly business reviews; use data and SalesForce to identify opportunities and support partners with adoption and performance improvements.

Lead and manage a Technical Account Management team to drive product adoption, customer loyalty, and revenue. Develop consultative programs, optimize resource utilization, coordinate cross-functional transitions, resolve escalations, monitor customer satisfaction, and coach direct reports to meet onboarding goals and KPIs.

The MarTech Operations Engineer will design AI automations, manage system workflows, and support marketing functions, ensuring system reliability and scalability.

The Marketing Technology Manager builds and owns AI-powered automations and workflows, ensuring reliable systems for marketing functions and improving efficiency through technical solutions.

Lead measurement, forecasting, and reporting for acquisition and retention. Analyze channel and geography performance, build dashboards, develop business cases, design measurement frameworks (media mix, incrementality), and present insights to senior stakeholders while partnering with Finance, Product, and Marketing.

Lead lifecycle programs to reactivate lapsed users and convert leads across email, push, in-app, and SMS. Use Braze and in-house tools to design, execute, and A/B test campaigns, analyze cohorts and behavior, map flows, and partner with Product, Creative, Analytics, and Finance to drive reactivation, conversion, and engagement growth.