Teams at Chip – Your wealth app.

Lead QA for Customer Support and AI Agents as the human-in-the-loop reviewer. Conduct reviews across support and complaints teams, identify trends and failure patterns, deliver actionable insights, refine QA frameworks, present performance reports to leadership, collaborate with L&D and product/AI governance, and drive process improvements to ensure quality, compliance, and consistency across human and AI-assisted support.

Lead Chip's CRM and lifecycle function end-to-end: own roadmap, metrics and Braze platform; drive activation, retention and cross-sell economics; build an AI-native CRM using Claude/LLMs; measure incremental lifecycle impact; collaborate with Finance, Compliance, Product and Ops; coach and grow a small team into a commercial profit centre.

Handle customer inquiries via live chat, email, and social media; troubleshoot technical issues; report bugs and UX problems; support app growth and development; prioritize tasks across shifts to deliver excellent end-to-end customer experiences.