Offices at Cencora

As an IT Support Engineer (2nd Line), you'll provide operational support for endpoint devices, troubleshooting IT-related problems, provisioning new equipment, managing assets, and assisting with remote support globally. The role involves collaborating with other IT professionals to understand user needs and improve support services.

The Senior Application Service Manager will oversee IT business application services, ensuring service level agreements are met while managing performance by leading the Service Analyst team. Responsibilities include providing 2nd line technical support, driving operational efficiency, optimizing service management processes, managing incidents, and fostering client relationships to enhance service delivery.

The IT Support Engineer (2nd line) provides operational support for endpoint devices, conducts asset management, and assists in onboarding new hires. The role involves troubleshooting, configuring, and maintaining hardware and software, as well as participating in new deployments and providing technical support. Strong customer service skills and attention to detail are required.