Teams at Catalina USA

Provides day-to-day operational and product support for client campaigns, solutions, and platforms. The role triages and resolves campaign issues, coordinates technical escalations, communicates with stakeholders, supports campaign setup and change projects, maintains documentation, and identifies recurring problems for continuous improvement. It collaborates across Campaign Delivery, Commercial, Media Services, Technology, and international teams to minimize disruption and ensure reliable campaign delivery.

Own analytics delivery for the Sainsbury’s account, producing Power BI reports, targeting and segmentation analysis, campaign measurement, and actionable shopper insights. Identify commercial opportunities, validate data, coach Commercial colleagues, support client pitches, and coordinate offshore analytics delivery. Maintain data quality, investigate reporting issues, document processes, and improve operational reliability across ETL, scheduled jobs, and automation workflows.