Jobs at Caseware

Leads a global instructional design team and oversees scalable product education content for SaaS customers. Establishes learning standards, templates, workflows, governance, and quality practices across self-paced courses, VILTs, webinars, and knowledge content. Partners with Product, Professional Services, trainers, and subject matter experts to translate complex software knowledge into learner-focused education. Aligns content with product releases and adoption goals, evaluates learning technologies, analyzes feedback and engagement, and supports certification, onboarding, and global collaboration.

Lead global customer support knowledge strategy and governance, manage end-to-end content lifecycle, structure knowledge for AI-driven support, optimize taxonomy and search, partner cross-functionally, and use analytics to measure article performance and deflection.

Work with strategic customers to plan, evaluate and implement Caseware cloud solutions. Design demos and migration strategies, manage project plans, coordinate cross-functional teams, capture product feedback, build toolkits/knowledge bases, and support scalable processes. Attend industry events and contribute to global solutions consulting initiatives.