Teams at Capita

Supports schools, academies, local authorities, and Multi Academy Trusts with budget monitoring, quarterly financial returns, customer service, and operational administration. The role combines onsite work across Cumberland, Westmorland and Furness with remote home-based support. Responsibilities include maintaining professional relationships, communicating with customers and colleagues, collaborating with Capita Entrust and local authority teams, and promoting operational excellence. Candidates need strong communication skills, Microsoft Office proficiency, local transport, a full UK driving licence, and a proactive approach.

Recruit candidates for British Army careers by conducting interviews, providing consultative support, leading attraction events, promoting Army opportunities through education providers and social media, and managing stakeholder relationships. The role focuses on delivering an excellent candidate experience and meeting recruitment targets. Full-time, permanent position based in Chelmsford, working Monday to Friday.

Leads the design, mobilisation, and ongoing operation of a complex omnichannel contact centre. Responsibilities include developing operating models and service blueprints, coordinating technical and operational stakeholders, preparing service readiness and cutover activities, and establishing live-service controls. The role manages demand and capacity, queue performance, quality monitoring, CSAT, SLA/KPI reporting, workforce planning, hypercare, issue resolution, and continuous improvement across voice, email, chat, service requests, virtual agents, and assisted channels.