Teams at Capita

Leads client communications consulting and delivery across employee and financial communications, particularly within defined-benefit pensions and financial services. Responsibilities include strategic planning, copywriting, editing, proofreading, campaign and project oversight, budget and profitability management, stakeholder engagement, quality assurance, regulatory alignment, proposal development, and mentoring communications staff.

Provides specialist expertise in Housing Benefit subsidy and Council Tax Reduction services. Responsibilities include calculating and submitting subsidy claims, completing DWP and HMRC returns, managing HBAP activities, producing management information, interpreting complex legislation, resolving technical discrepancies, supporting appeals, and liaising with auditors. The role emphasizes quality assurance, risk management, statutory compliance, and protecting client subsidy income.

Leads teams delivering and continuously improving digital pension services across member and employer journeys. Oversees digital implementation, governance, roadmaps, budgets, risks, customer experience, accessibility, proposition development, and measurable outcomes. Advises clients, leads workshops and governance forums, manages senior relationships, supports bids, and drives user-centred delivery, team development, operational efficiency, and regulatory compliance.