Teams at Canonical

Provide office-based technical support for Canonical customers and employees, owning support cases from qualification to resolution. Troubleshoot Linux/Ubuntu systems, virtualization (KVM/OpenStack), containers (Docker, LXD/LXC, Kubernetes), storage and networking issues. Engage customers via phone/tickets/remote sessions, contribute to knowledge base, participate in weekend rota, and support AV and office infrastructure. Travel internationally twice yearly for company events.

Provide technical desktop and server support for Ubuntu/Linux environments, resolving customer issues via phone, tickets, and remote sessions. Support office infrastructure and AV for events, onboard new employees, and meet SLA and customer satisfaction targets. Escalate complex problems and learn new products and technologies.

As a Sales Development Representative, you will handle customer inquiries, execute sales campaigns, collaborate across teams, and develop a sales pipeline.