Teams at Cambridge Spark

Lead and transform an enterprise Customer Success function, driving retention, expansion, renewals, customer ROI, and revenue growth. Build scalable processes, success plans, QBRs, KPIs, and CSQL motions while coaching and expanding the team. Partner closely with Sales and Delivery, manage strategic enterprise relationships, identify account risks, develop executive-level engagement, and convert customer outcomes into references, case studies, and commercial opportunities.

Facilitates AI leadership programmes for non-technical managers, covering AI strategy, governance, regulation, procurement, risk, workforce impact and organisational transformation. Delivers interactive in-person and virtual workshops, demonstrates responsible use of generative AI tools, manages cohort dynamics, challenges misconceptions and updates learning content in partnership with product and quality teams.

Own the marketing technology stack, including data hygiene, lead scoring, routing, lifecycle automation, email deliverability, and ABM or intent platform strategy. Partner with sales and RevOps to improve qualification handoffs, maintain connected systems, report on funnel performance, and automate manual processes using AI and other tools. This hands-on role requires independently managing undocumented systems and implementing scalable marketing operations capabilities.