Teams at Bupa

Provides reception and administrative support in a busy corporate medical centre. Responsibilities include welcoming clients, managing appointments and enquiries, maintaining patient records, processing payments, supporting referrals, managing inboxes, and resolving client concerns. The role requires strong customer service, communication, organisation, multitasking, teamwork, and IT skills, with medical terminology knowledge desirable.

Serve as first point of contact for visitors and callers, manage new enquiries, conduct show-arounds, support Home Manager with clerical duties (filing, paperwork), and ensure timely handling of daily and weekly administrative tasks while building relationships with residents, families, and internal teams.

Lead technology and operational change projects across clinical, operational, and IT stakeholders. Manage project plans, scope, timelines, risks, issues, governance, reporting, suppliers, and dependencies. Support requirements gathering, stakeholder engagement, change communications, training, and adoption. Translate strategic priorities into delivery plans and measurable benefits while working across Agile and Waterfall methodologies.