Jobs at Braze

Own end-to-end customer implementation engagements, combining technical architecture, SDK/API integrations, project management, stakeholder alignment, risk resolution, and customer enablement. Translate business and technical requirements into implementation plans, coordinate internal and external teams, drive adoption and success metrics, and ensure smooth handoffs to Customer Success. The role requires both customer-facing delivery leadership and hands-on technical solutioning across Braze projects.

Own and deliver enterprise IT systems projects involving identity and access management, SaaS platforms, automation, AI-enabled operations, device trust, self-service IT, and governance. Build integrations and workflows using identity, collaboration, productivity, and service management platforms. Partner with Security and business teams on compliance, audit readiness, platform roadmaps, incident response, troubleshooting, and operational support.

Supports EMEA People Operations and global employee experience initiatives. Responsibilities include implementing engagement and performance programs, managing global mobility and immigration cases, developing regional policies, supporting pay transparency workstreams, assisting talent development, partnering with an Employer of Record, improving shared services, and responding to sensitive employee and manager inquiries. The role collaborates cross-functionally on projects, process improvements, reporting, and operational support.

Research target accounts, create personalized phone, email, LinkedIn, and video outreach campaigns, engage C-suite prospects, qualify opportunities, deliver value-based pitches, set meetings, and generate sales pipeline while meeting individual and team quotas. The role is hybrid, requiring at least three office days weekly, with uncapped commission and advancement opportunities.

Build and operate high-scale platform infrastructure, including Redis/Valkey, Memcached, Elasticsearch, Kubernetes, and observability systems. Develop operators, automation, CLIs, and self-service tooling; lead capacity planning, migrations, and upgrades; improve reliability, performance, and cost efficiency; investigate production incidents; support on-call operations; and collaborate with engineering teams on system usage, monitoring, and performance.

Own and optimize global talent acquisition operations, including recruiting workflows, ATS and recruiting technology administration, data integrity, analytics, AI tool enablement, vendor coordination, compliance, documentation, training, and cross-functional projects. Partner with recruiters, hiring managers, People teams, and analytics stakeholders to improve efficiency, adoption, governance, and candidate experience.

Research target accounts, create and execute personalized outreach campaigns across phone, email, LinkedIn, and video, engage executives, qualify early-stage opportunities, conduct discovery conversations, deliver value-focused pitches, set meetings, and generate sales pipeline while meeting individual quotas and outreach KPIs.

Lead Solutions Consultant is a customer-facing pre-sales role focused on storytelling, technical solution design, and helping clients use Braze for B2C engagement marketing. Responsibilities involve collaborating with sales and internal teams, understanding customer needs, presenting solutions, and applying knowledge of mobile, email, SMS, APIs, analytics, and marketing automation. The role requires strong communication, curiosity, follow-up, and experience selling into accounts with sophisticated pre-sales consulting or sales engineering teams. Travel may reach 40% during peak periods.

Owns the technical systems, data infrastructure, automation, and reusable assets that improve global Solutions Consulting operations. Builds tools using scripting, APIs, AI development platforms, and business intelligence systems; converts field feedback into prioritized initiatives and measurable outcomes; produces leadership insights; drives adoption; and partners across architecture, POC delivery, security, privacy, partnerships, and RFP teams.

Own the partner sales motion across enterprise and industry accounts, driving revenue through technology, delivery, and marketplace partners. Build territory strategies, map accounts, activate partners on opportunities, develop joint business plans, support customer retention, and cultivate executive relationships. Coach account executives on partner engagement, identify ecosystem gaps, advise sales leadership, and mentor regional partner sales managers. The role requires deep B2B SaaS partner ecosystem expertise, martech architecture knowledge, and strong influence without direct authority.

Provide customer-facing email deliverability consulting, including ticket management, troubleshooting, audits, blocklist and spam-trap remediation, IP-warming plans, reputation monitoring, performance analysis, and long-term deliverability strategy. Manage a portfolio of customers receiving paid deliverability services and collaborate with Customer Success, Support, Sales, and Growth teams on strategic projects, process improvements, product maturity, thought leadership, and customer education.

Lead end-to-end deployment of Braze AI decisioning solutions, including use case design, technical configuration, workshops, operating models, integrations, and user acceptance testing. Manage customer stakeholders, deliverables, risks, and communications while improving deployment processes and influencing the product roadmap. The role combines technical project leadership, consulting, client management, and conceptual machine learning architecture expertise.

Manage strategic customer relationships for Braze’s technology-focused scale customers. Drive renewals, retention, product adoption, customer advocacy, success planning, and account growth. Serve as the primary trusted advisor, analyze product usage, coordinate internal support teams, handle escalations, gather product feedback, and provide customer education. The role also includes mentoring junior colleagues, managing complex accounts, and occasional international customer travel.

Manage customer relationships for Braze’s scale team, serving as a trusted advisor and driving renewals, retention, product adoption, advocacy, and account growth. Develop success plans, analyze product usage, provide strategic guidance and training, coordinate technical and onboarding support, synthesize customer feedback, and conduct regular check-ins and executive business reviews. The role involves managing complex accounts with multiple stakeholders and may require international customer travel.

Enterprise Account Executive responsible for selling SaaS customer engagement and marketing technology solutions to retail clients across the UK and Northern Europe. The role manages complex enterprise sales cycles, develops business value assessments, identifies decision-makers, maintains account coverage, and collaborates with business development, marketing, deal desk, consulting, customer success, systems integrators, technology partners, and agencies. Travel across the North region is required.

Manages a local team of technical customer support agents in a global SaaS organization. Responsibilities include coaching, performance management, KPI and OKR oversight, hiring and onboarding, career development, process standardization, complex escalation management, and cross-regional collaboration. The role serves as an escalation point for customer issues while improving team performance, documentation, and customer satisfaction.

Leads Braze’s SMB Account Management team across EMEA, managing up to eight Account Managers. The role focuses on coaching, team growth, upsells, renewals, customer relationship retention, and scaling account management processes. The director collaborates cross-functionally with Marketing, Customer Success, Onboarding, Integrations, and Sales Operations while navigating SaaS investments and decision-making across diverse SMB and mid-market clients.

Owns enterprise sales across major financial services accounts in EMEA. Responsibilities include complex SaaS solution selling, managing large strategic accounts, identifying decision-makers, developing business value assessments, maintaining pipeline coverage, navigating enterprise buying processes, and collaborating with business development, marketing, deal desk, consulting, customer success, services, systems integrators, technology partners, and agencies. Travel is required.

Lead and coach a regional SMB sales organization comprising Account Executives and outbound prospectors. Drive SaaS sales performance, develop team capabilities, collaborate cross-functionally with Marketing, Customer Success, and Sales Operations, and navigate complex enterprise decision-making processes. The role requires strong experience selling mobile or marketing technology solutions to SMB clients, with marketing automation, CRM, email, or analytics expertise preferred.

Build and nurture customer relationships, conduct discovery, understand business needs, demonstrate the Braze platform, collaborate with Solutions Consulting and Customer Success, close new business, and expand existing accounts. This is an open application for current and future Account Executive opportunities across Braze’s global teams.