Jobs at Braze

Own the partner sales motion across enterprise and industry accounts, driving revenue through technology, delivery, and marketplace partners. Build territory strategies, map accounts, activate partners on opportunities, develop joint business plans, support customer retention, and cultivate executive relationships. Coach account executives on partner engagement, identify ecosystem gaps, advise sales leadership, and mentor regional partner sales managers. The role requires deep B2B SaaS partner ecosystem expertise, martech architecture knowledge, and strong influence without direct authority.

Provide customer-facing email deliverability consulting, including ticket management, troubleshooting, audits, blocklist and spam-trap remediation, IP-warming plans, reputation monitoring, performance analysis, and long-term deliverability strategy. Manage a portfolio of customers receiving paid deliverability services and collaborate with Customer Success, Support, Sales, and Growth teams on strategic projects, process improvements, product maturity, thought leadership, and customer education.

Lead end-to-end deployment of Braze AI decisioning solutions, including use case design, technical configuration, workshops, operating models, integrations, and user acceptance testing. Manage customer stakeholders, deliverables, risks, and communications while improving deployment processes and influencing the product roadmap. The role combines technical project leadership, consulting, client management, and conceptual machine learning architecture expertise.

Manage strategic customer relationships for Braze’s technology-focused scale customers. Drive renewals, retention, product adoption, customer advocacy, success planning, and account growth. Serve as the primary trusted advisor, analyze product usage, coordinate internal support teams, handle escalations, gather product feedback, and provide customer education. The role also includes mentoring junior colleagues, managing complex accounts, and occasional international customer travel.

Manage enterprise customer relationships, renewals, retention, product adoption, success planning, advocacy, and account health. Serve as a trusted advisor, coordinate support across internal teams, identify expansion opportunities, gather product feedback, conduct business reviews, manage escalations, and mentor junior colleagues. The role requires strategic communication, complex account management, technical domain knowledge, and occasional international customer travel.

Manage customer relationships for Braze’s scale team, serving as a trusted advisor and driving renewals, retention, product adoption, advocacy, and account growth. Develop success plans, analyze product usage, provide strategic guidance and training, coordinate technical and onboarding support, synthesize customer feedback, and conduct regular check-ins and executive business reviews. The role involves managing complex accounts with multiple stakeholders and may require international customer travel.

Enterprise Account Executive responsible for selling SaaS customer engagement and marketing technology solutions to retail clients across the UK and Northern Europe. The role manages complex enterprise sales cycles, develops business value assessments, identifies decision-makers, maintains account coverage, and collaborates with business development, marketing, deal desk, consulting, customer success, systems integrators, technology partners, and agencies. Travel across the North region is required.

Manages a local team of technical customer support agents in a global SaaS organization. Responsibilities include coaching, performance management, KPI and OKR oversight, hiring and onboarding, career development, process standardization, complex escalation management, and cross-regional collaboration. The role serves as an escalation point for customer issues while improving team performance, documentation, and customer satisfaction.

Leads Braze’s SMB Account Management team across EMEA, managing up to eight Account Managers. The role focuses on coaching, team growth, upsells, renewals, customer relationship retention, and scaling account management processes. The director collaborates cross-functionally with Marketing, Customer Success, Onboarding, Integrations, and Sales Operations while navigating SaaS investments and decision-making across diverse SMB and mid-market clients.

Owns enterprise sales across major financial services accounts in EMEA. Responsibilities include complex SaaS solution selling, managing large strategic accounts, identifying decision-makers, developing business value assessments, maintaining pipeline coverage, navigating enterprise buying processes, and collaborating with business development, marketing, deal desk, consulting, customer success, services, systems integrators, technology partners, and agencies. Travel is required.

Serve as a trusted HR partner to EMEA employees and managers in London. Advise on policies, compliance, employee relations, performance management, investigations, offboarding, coaching, and career development. Partner with leadership on organizational design, engagement, retention, and culture initiatives, while collaborating with People teams on training, workforce trends, and employee experience programs.

Lead and coach a regional SMB sales organization comprising Account Executives and outbound prospectors. Drive SaaS sales performance, develop team capabilities, collaborate cross-functionally with Marketing, Customer Success, and Sales Operations, and navigate complex enterprise decision-making processes. The role requires strong experience selling mobile or marketing technology solutions to SMB clients, with marketing automation, CRM, email, or analytics expertise preferred.

Designs, deploys, and supports global enterprise network infrastructure spanning LAN, WAN, wireless, firewalls, load balancing, and security. Owns network projects from requirements through implementation and handoff, manages vendors, supports office build-outs, and travels globally as needed. Implements monitoring, SIEM, compliance, incident response, automation, and infrastructure-as-code practices. Serves as an escalation point for complex wired and wireless issues while contributing to maintenance, upgrades, documentation, and operational improvements.

Owns Braze’s EMEA partner sales strategy and commercial results across direct co-sell and indirect channel motions. Leads Partner Sales and Reseller Sales teams, builds reseller programs, manages strategic agency, technology, and channel relationships, establishes rules of engagement, drives partner-sourced pipeline and revenue, and partners with EMEA sales leadership on forecasting and execution across diverse markets.

Customer-facing pre-sales technical role: craft and present solutions, collaborate across teams, design architectures, advise on APIs, mobile, email/SMS, analytics and marketing automation; travel up to 40%.

Build and nurture customer relationships, conduct discovery, understand business needs, demonstrate the Braze platform, collaborate with Solutions Consulting and Customer Success, close new business, and expand existing accounts. This is an open application for current and future Account Executive opportunities across Braze’s global teams.

Design and build end-to-end ML solutions for 1:1 personalization, own data transformation, model training and deployment, provide technical customer guidance, extend product capabilities, and shape BrazeAI strategy.