Jobs at Braze

Manages daily reception operations for Braze’s London office, including greeting visitors, maintaining the reception area, handling guest registration and access requests, supporting badge management, answering workplace questions, and assisting with office events. Provides professional customer service, balances multiple priorities, and supports the Workplace team with operational and administrative tasks. This is a fully in-office role, Monday through Friday.

Own enterprise security, privacy, and compliance questionnaires during the pre-sales cycle. Serve as a customer-facing security subject matter expert, explain infrastructure and data protection controls, maintain security knowledge repositories, and collaborate with Security, DevOps, Legal, and Engineering teams. Develop trust portals, whitepapers, self-service security packages, and architectural diagrams that accelerate enterprise deals and address customer risk requirements.

Supports Sales with deal desk processes, complex order creation, contract signatures, approvals, order management, and pricing validation. Maintains Salesforce data integrity, reports, account records, consumption and overage tracking. Partners cross-functionally to structure deals and ensure contract terms, billing information, pricing, and internal systems are aligned.

Own enterprise SaaS sales across the UK and Ireland, Nordics, and Benelux for media, entertainment, gaming, and sports clients. Manage complex solution sales with typical annual deal sizes of $80K to $1M+, identify decision-makers, build business value assessments, prioritize accounts, and collaborate with business development, marketing, deal desk, consulting, customer success, services, systems integrators, technology partners, and agencies. The role is based in London and requires travel across the region.

The Account Executive will hunt for and close new SaaS business within media, entertainment, gaming, and sports. Responsibilities include developing enterprise opportunities, presenting personalized customer engagement solutions, navigating complex buying organizations, identifying decision-makers, accelerating sales cycles, and meeting quotas. The role requires collaboration with Marketing and Sales Enablement on lead generation and success selling non-ERP technology solutions to growth-stage and mid-sized companies.

Administer and support Braze’s Atlassian Cloud ecosystem, including Jira, Jira Service Management, Confluence, workflows, permissions, dashboards, automation, reporting, and Rovo agents. Manage user requests, troubleshoot configurations and Marketplace applications, maintain documentation and training materials, support ScriptRunner updates, and assist with governance, access reviews, platform cleanup, and service management initiatives.

Researches target accounts and executes phone, email, LinkedIn, and video outreach to generate qualified business opportunities. Engages C-suite prospects, conducts discovery conversations, delivers value-oriented pitches and demonstrations, qualifies early-stage deals, manages meetings, collaborates with Account Executives, and meets outreach and revenue quotas. The role is hybrid, requiring at least three days per week in the office.

Research target accounts, create personalized multichannel outreach campaigns, engage C-suite prospects, conduct discovery calls, qualify opportunities, deliver value-focused pitches and demonstrations, set meetings, and generate sales pipeline while meeting individual and team quotas. The role requires strong communication, research, organization, adaptability, tenacity, and coachability. It follows a hybrid schedule with at least three office days weekly and offers uncapped commission and advancement opportunities.

Own end-to-end customer implementation engagements, combining technical architecture, SDK/API integrations, project management, stakeholder alignment, risk resolution, and customer enablement. Translate business and technical requirements into implementation plans, coordinate internal and external teams, drive adoption and success metrics, and ensure smooth handoffs to Customer Success. The role requires both customer-facing delivery leadership and hands-on technical solutioning across Braze projects.

Own and deliver enterprise IT systems projects involving identity and access management, SaaS platforms, automation, AI-enabled operations, device trust, self-service IT, and governance. Build integrations and workflows using identity, collaboration, productivity, and service management platforms. Partner with Security and business teams on compliance, audit readiness, platform roadmaps, incident response, troubleshooting, and operational support.

Supports EMEA People Operations and global employee experience initiatives. Responsibilities include implementing engagement and performance programs, managing global mobility and immigration cases, developing regional policies, supporting pay transparency workstreams, assisting talent development, partnering with an Employer of Record, improving shared services, and responding to sensitive employee and manager inquiries. The role collaborates cross-functionally on projects, process improvements, reporting, and operational support.

Research target accounts, create personalized phone, email, LinkedIn, and video outreach campaigns, engage C-suite prospects, qualify opportunities, deliver value-based pitches, set meetings, and generate sales pipeline while meeting individual and team quotas. The role is hybrid, requiring at least three office days weekly, with uncapped commission and advancement opportunities.

Build and operate high-scale platform infrastructure, including Redis/Valkey, Memcached, Elasticsearch, Kubernetes, and observability systems. Develop operators, automation, CLIs, and self-service tooling; lead capacity planning, migrations, and upgrades; improve reliability, performance, and cost efficiency; investigate production incidents; support on-call operations; and collaborate with engineering teams on system usage, monitoring, and performance.

Own and optimize global talent acquisition operations, including recruiting workflows, ATS and recruiting technology administration, data integrity, analytics, AI tool enablement, vendor coordination, compliance, documentation, training, and cross-functional projects. Partner with recruiters, hiring managers, People teams, and analytics stakeholders to improve efficiency, adoption, governance, and candidate experience.

Research target accounts, create and execute personalized outreach campaigns across phone, email, LinkedIn, and video, engage executives, qualify early-stage opportunities, conduct discovery conversations, deliver value-focused pitches, set meetings, and generate sales pipeline while meeting individual quotas and outreach KPIs.

Lead Solutions Consultant is a customer-facing pre-sales role focused on storytelling, technical solution design, and helping clients use Braze for B2C engagement marketing. Responsibilities involve collaborating with sales and internal teams, understanding customer needs, presenting solutions, and applying knowledge of mobile, email, SMS, APIs, analytics, and marketing automation. The role requires strong communication, curiosity, follow-up, and experience selling into accounts with sophisticated pre-sales consulting or sales engineering teams. Travel may reach 40% during peak periods.

Owns the technical systems, data infrastructure, automation, and reusable assets that improve global Solutions Consulting operations. Builds tools using scripting, APIs, AI development platforms, and business intelligence systems; converts field feedback into prioritized initiatives and measurable outcomes; produces leadership insights; drives adoption; and partners across architecture, POC delivery, security, privacy, partnerships, and RFP teams.

Own the partner sales motion across enterprise and industry accounts, driving revenue through technology, delivery, and marketplace partners. Build territory strategies, map accounts, activate partners on opportunities, develop joint business plans, support customer retention, and cultivate executive relationships. Coach account executives on partner engagement, identify ecosystem gaps, advise sales leadership, and mentor regional partner sales managers. The role requires deep B2B SaaS partner ecosystem expertise, martech architecture knowledge, and strong influence without direct authority.

Manage strategic customer relationships for Braze’s technology-focused scale customers. Drive renewals, retention, product adoption, customer advocacy, success planning, and account growth. Serve as the primary trusted advisor, analyze product usage, coordinate internal support teams, handle escalations, gather product feedback, and provide customer education. The role also includes mentoring junior colleagues, managing complex accounts, and occasional international customer travel.

Enterprise Account Executive responsible for selling SaaS customer engagement and marketing technology solutions to retail clients across the UK and Northern Europe. The role manages complex enterprise sales cycles, develops business value assessments, identifies decision-makers, maintains account coverage, and collaborates with business development, marketing, deal desk, consulting, customer success, systems integrators, technology partners, and agencies. Travel across the North region is required.