Jobs at Braze

Leads Braze’s SMB Account Management team across EMEA, managing up to eight Account Managers. The role focuses on coaching, team growth, upsells, renewals, customer relationship retention, and scaling account management processes. The director collaborates cross-functionally with Marketing, Customer Success, Onboarding, Integrations, and Sales Operations while navigating SaaS investments and decision-making across diverse SMB and mid-market clients.

Owns enterprise sales across major financial services accounts in EMEA. Responsibilities include complex SaaS solution selling, managing large strategic accounts, identifying decision-makers, developing business value assessments, maintaining pipeline coverage, navigating enterprise buying processes, and collaborating with business development, marketing, deal desk, consulting, customer success, services, systems integrators, technology partners, and agencies. Travel is required.

Serve as a trusted HR partner to EMEA employees and managers in London. Advise on policies, compliance, employee relations, performance management, investigations, offboarding, coaching, and career development. Partner with leadership on organizational design, engagement, retention, and culture initiatives, while collaborating with People teams on training, workforce trends, and employee experience programs.

Lead and coach a regional SMB sales organization comprising Account Executives and outbound prospectors. Drive SaaS sales performance, develop team capabilities, collaborate cross-functionally with Marketing, Customer Success, and Sales Operations, and navigate complex enterprise decision-making processes. The role requires strong experience selling mobile or marketing technology solutions to SMB clients, with marketing automation, CRM, email, or analytics expertise preferred.

Lead and manage a small enterprise SaaS sales organization (Account Executives and outbound prospectors). Drive enterprise deals, coach teams, work cross-functionally with Marketing, Customer Success, and Sales Ops, and target large organizations for marketing/mobile technology solutions. Prefer experience selling marketing automation, CRM, email, or analytics products.

Designs, deploys, and supports global enterprise network infrastructure spanning LAN, WAN, wireless, firewalls, load balancing, and security. Owns network projects from requirements through implementation and handoff, manages vendors, supports office build-outs, and travels globally as needed. Implements monitoring, SIEM, compliance, incident response, automation, and infrastructure-as-code practices. Serves as an escalation point for complex wired and wireless issues while contributing to maintenance, upgrades, documentation, and operational improvements.

Owns Braze’s EMEA partner sales strategy and commercial results across direct co-sell and indirect channel motions. Leads Partner Sales and Reseller Sales teams, builds reseller programs, manages strategic agency, technology, and channel relationships, establishes rules of engagement, drives partner-sourced pipeline and revenue, and partners with EMEA sales leadership on forecasting and execution across diverse markets.

Own and scale Braze's global agency alliance program: define GTM strategy, acquire and onboard partners, drive sourced and influenced pipeline with Sales, commercialize partner relationships, measure partner performance, and coordinate cross-functionally to support agency motions worldwide.

Customer-facing pre-sales technical role: craft and present solutions, collaborate across teams, design architectures, advise on APIs, mobile, email/SMS, analytics and marketing automation; travel up to 40%.

Build and nurture customer relationships, conduct discovery, understand business needs, demonstrate the Braze platform, collaborate with Solutions Consulting and Customer Success, close new business, and expand existing accounts. This is an open application for current and future Account Executive opportunities across Braze’s global teams.

Drive full sales cycle to acquire and grow customer accounts, meet revenue targets, build strategic relationships, and collaborate cross-functionally to represent Braze and its platform.

Design and build end-to-end ML solutions for 1:1 personalization, own data transformation, model training and deployment, provide technical customer guidance, extend product capabilities, and shape BrazeAI strategy.